Library quality is no longer evaluated solely on the value of its collections, as user perceptions of service quality play an increasingly important role in defining overall library value. This paper presents a retooling of the LibQUAL+ survey instrument, blending the gap measurement model with perceptual congruence model studies from information…

As librarians increasingly support digital publication platforms, they must also understand the user experience of these tools. This case study assesses use of Scalar, a digital humanities publishing platform for media-rich projects, at the University of Illinois at Urbana-Champaign. Based on a survey, interviews, and content analysis, the study…

The access services staff at Milner Library, Illinois State University, designed a customer service assessment to evaluate how effectively the department was carrying out its mission statement. Areas of assessment included the department's waiting times, helpfulness, and courtesy. The assessment activity focused on circulation services, which is…

For early emerging adults with serious mental health conditions, vocational services with peer mentors are a promising adaptation of adult system evidence-based practices. Peer mentors were added to the Individual Placement and Support model of supported employment for 17- to 20-year-olds receiving residential and psychiatric care. To explore the…

The paucity of mental health studies with Orthodox Jews makes culturally competent counseling care unlikely. In this large-scale investigation of marriage among Orthodox Jews, most respondents reported satisfaction with marriage and spouse, although satisfaction was highest among recently married couples. The most significant stressors were…

The purpose of this study was to determine the perception of quality of life among Illinois male and female superintendents, and to determine demographic differences. Frisch's Quality of Life Inventory (QOLI) was used, which measured perceived levels of importance, satisfaction and weighted satisfaction (importance and satisfaction) in sixteen…

This report, the third in an IERC series on public school principals in Illinois, summarizes the results of a survey of 877 Illinois public school principals conducted by the IERC in November 2010. The purpose of the survey, and of this report, is to provide policymakers and the public with a better understanding of the important role principals…

Enormous demands for online degrees in higher education have increased the pressure on universities to launch web courses and degrees quickly and, at times, without properly attending to the quality of these ventures. There is scarce research that defines which quality indicators are used to assess cyberlearning environments, how different…

This research examined the relation between the effects of workplace diversity (defined as the proportion of coworkers of same ethnicity as the respondent) and psychosomatic complaints, psychological well-being, life satisfaction, and job satisfaction. A sample of 648 African American and Latino workers was surveyed in Chicago and New York City. A…

A survey of all 1978 occupational program graduates of Illinois Community Colleges was conducted during January and February 1979 to determine: (1) graduate employment status, placement rates, and salaries; (2) job location; (3) job satisfaction; (4) graduates' evaluation of community colleges; (5) degree of graduates' success in achieving…

Thirty-eight teachers completed the Illinois Quality Schools Index Survey, which measured teachers' attitudes towards characteristics of quality schools. The majority of the teachers felt that the characteristics indicative of a quality school were often implemented in their school. Over half the teachers felt that their schools often or always…

This paper presents results of a survey that examined the spending activities of patrons from other libraries while in Naperville (Illinois) using their reciprocal borrowing privileges at Nichols Library, the local public library. Results of a questionnaire from 100 of the 7,540 registered reciprocal borrowers provide information on: home…

Addressing the issue of community satisfaction as a viable extension to the search for social indicators, the following hypotheses were tested: (1) community satisfaction is a multidimensional variable; (2) satisfaction with community services is a municipality-oriented phenomenon that will vary according to size of place of residence, i.e., small…

Public libraries are an important asset in virtually any size community, but especially in small towns where many social institutions are in decline or have left. Libraries increase the quality of life, help attract new residents, and support the quality of life that is essential to attracting businesses. Results from surveys of library users,…

This paper discusses the results from a survey of 585 Illinois parents of children with disabilities that examined their satisfaction with school district practices. Five independent variables were statistically significant predictors of overall satisfaction with school district practices: (1) school responsiveness to concerns; (2) help in…