The purpose of this qualitative descriptive study was to understand administrator perceptions of student retention practices in community colleges. The sample for this study consisted of 11 administrators within community colleges in Arizona. The theoretical framework for this study was the Zeithaml theory of behavioral consequences of service…

This research study examined the developmental and prescriptive academic advising preferences of two Texas community first-time-in-college (FTIC) students. For more than 100 years, higher education institutions have employed academic advisors to undertake meaningful interactions with students to assist with their academic progress. Their…

At Zane State, guided pathways has served as a framework for bringing multiple changes together to support student success. The college has placed particular emphasis on helping students enter and stay on a program path by connecting them to faculty and advisors called success coaches from the start. A focus on early engagement and onboarding is…

When Vicky Wood came to Washington State Community College as president in 2017, the college was investing limited resources in efforts to improve student success. Dr. Wood brought on a new leadership team, which has engaged faculty and staff throughout the college in making substantial changes to organizational practice and culture with the goal…

Public accountability demands have resulted in changes to higher education funding over the past four decades (Heller, 2011). The performance-based funding (PBF) metrics of retention and completion impact community colleges struggling to secure public funding, while addressing the needs of broad student populations (Dougherty, Jones, Lahr, Natow…

Two years ago, Community College Research Center (CCRC) published a guide to help college leaders understand the costs involved in implementing guided pathways reforms. The guide was based on research at six community colleges, but only one of these was a smaller college. Small colleges lack economies of scale that can generate revenue to support…

Institutions of Higher Education (IHEs) have become like hospitals where there are multiple offices in centralized locations. One of the areas that need further study is how to integrate these services effectively and efficiently to service students. Healthcare has developed the triage model and IHEs are starting to bring this model into the…