The Net Promoter Score (NPS) has been widely used as a strong indicator of loyalty and growth in organizations. However, despite extensive use in various industries, its application in higher education has been limited. To address this gap, we explore the use of NPS in the identification and investigation of the characteristics as well as…

This paper aimed to develop and validate the Zero Textbook Satisfaction Scale (ZSS), a measurement tool to assess student satisfaction with Zero Textbook Costs (ZTC) resources. The validated ZSS is available via a CC BY-NC-ND license and is a valuable tool for faculty and institutions seeking to understand student perceptions of their OER/ ZTC…

Military and veteran students face many challenges when navigating their journey in higher education. These non-traditional students have varied support needs when attending institutions of higher education that are different than the traditional student today. The purpose of this study is to determine the level of their satisfaction with the…

The purpose of this qualitative case study was to examine student perception of mental well-being and coping strategies and the influence on student persistence. Participant views and experiences revealed perceptions regarding challenges at the University, resilience techniques utilized, and overall student satisfaction.Seven freshmen students…

Student satisfaction is used as one of the key elements to evaluate online courses, while perceived learning is considered as an indicator of learning. This study aimed to explore how online learning self-efficacy (OLSE), learner--content interaction (LCI), learner--instructor interaction (LII), and learner--learner interaction (LLI) can predict…

This quantitative survey-based study examined the degree of overall satisfaction that exists in the sophomore class at Neumann University. The study investigated the relationship between overall satisfaction and intent to re-enroll and various academic and social conditions on campus. Student characteristics were also examined. Participants…

Online learning in higher education continues to grow due to the flexibility it offers learners. Adult learners choose online learning at a rate much higher than residential learning. Adult learners in the online environment tend to be retained at a lower rate. To counteract lower retention rates, understanding student needs through targeted…

High-impact educational practices support student and faculty learning and achievement. By creating an alternative structure through which students have access to these practices, and by investing resources to make that structure available to all students, Bryn Mawr College has been able to ensure that participation in high-impact practices occurs…

The primary focus of this study was to determine the feasibility of teacher implementation of peer-assisted writing strategies (PAWS) in improving the writing outcomes of kindergarten children. Six classrooms were recruited, and 3 were randomly assigned to the experimental condition. Results indicated that the content, length, and formatting of…

The Student Experience in the Research University is an online survey instrument that serves to assess institutional functions of research universities in the U.S. and understand students' behaviour, satisfaction, and achievement. The present study explored measurement models describing two primary domains (i.e., Academic Engagement and…

As some community college students know all too well, it's difficult to concentrate on your studies if you are hungry, don't have a roof over your head, lack adequate transportation, or just had your laptop stolen and don't have the money for a new one. In some cases, it makes staying in school, period, very challenging. Recognizing the roadblocks…

This study asked two primary questions: (1) to what extent do distance learners find value in student support services; and (2) is there a relationship between the value placed on student support services and students' sense of belonging in the university's learning community? Value was defined as the frequency of use, importance, and satisfaction…

This study compares correlates of two outcomes: satisfaction with a bachelor of business administration degree, and business school reputation influencing students' perceived market value to potential employers. A sample of 261 graduating business school seniors completed a fall 2014 survey measuring these outcomes and a number of correlates.…

This study reports on an international project in which students taking the course "Contemporary Issues in Turkish Politics" in spring 2011 and fall 2011 at two institutions of higher education, "Gettysburg College" in the United States and "Izmir University of Economics" in Turkey, worked together in virtual learning…