Student affairs practitioners in higher education have been leaving the field at an alarming rate (National Association of Student Personnel Administrators, 2022). As personnel working on the front lines in efforts related to student success and retention, early-career incumbents in these positions experiencing such high rates of attrition…

The importance of the present study is the demonstration that both accurate empathy and warmth responses can be increased significantly after only six hours of training. This means that the responses can be raised rapidly and that the training task becomes one of reinforcing, strengthening, integrating, and generalizing these responses. (Author)