More than 17,000 professional staff live where they work in Residence Life and Housing (RL&H). Those staff members live in the dorms with the college students whom they serve, as has been the arrangement of RL&H staff members since the inception of colleges in the U.S. in the 1600s. However, there have been recent shifts in the ways in…

The intent of this study was to explore and understand the effects of professional experience on the ethical profiles of housing and residence life staff. Through a survey design, this study used the Managerial Ethical Profile (MEP) to analyze the professional experience of members of the Association of College and University Housing Officers --…

Housing and residence life as a functional area serves as a major entry point for careers in higher education and student affairs. With the majority of annual job postings within entry-level, live-in housing roles, the future of the field may well be predicted in these high-impact, high-turnover positions on college campuses. As these functional…

Many Student Affairs Professionals leave the profession within the first 5 years. A common position for new Student Affairs Professions is the Residence Hall Director position. This study aimed to determine the level of job satisfaction and what factors contribute to job satisfaction for Residence Hall Directors in the California State University…

Student affairs professionals (SAPs) are no strangers to experiencing secondary trauma as their work in multiple fields brings them in close contact with students in crisis. During the COVID-19 pandemic, higher education found its world turned upside down and students were facing heightened trauma due changing class modalities, problematic…

Many women leave higher education and the workforce due to inadequate support after childbirth, as student affairs units often struggle to create family-friendly environments. The purpose of this narrative inquiry qualitative study was to understand why and how mothers who work in student affairs choose to stay after having children. This study…

This mixed-methods action research study delves into the decision-making processes of students, with a specific focus on Arizona State University Housing as a case study. It also explores the potential role that Arizona State University Housing professionals can play in facilitating the flow of essential information to aid in these decision-making…

Entry-level student affairs professionals play a significant and influential role in the growth and development of college students. Despite the value of these entry-level professionals, attrition from the student affairs profession is a pressing issue (Renn & Jessup-Anger, 2008), primarily because 55% of student affairs professionals leave…

Campus crisis responders are critical to ensuring the safety of students on a college campus. However, attrition in student affairs and specifically in the field of residence life (the department that most professionals that serve in an on-call rotation would fall under), continues to be a concern (Marshall et al., 2016). I assert that burnout of…

Administrators on college campuses are charged with a larger scope of responsibilities than ever before. Bishop (1995) claimed that "institutions of higher education have become more concerned about the increased pathology in the student population and the management of crises on campus..." (p. 33). Catullo, Walker, and Floyd (2009)…

In this dissertation, I explored how residence life professionals are teaching social justice. Using critically informed qualitative methods, I conducted semi-structured interviews with 10 student affairs professionals who are responsible for ongoing social justice-oriented initiatives in residence life. I also analyzed documents associated with…

The researcher identified a gap in the knowledge of competencies needed for midmanagers that work in housing and residence life at the southeast colleges and universities in the United States. The purpose of this study was to identify and develop a consensus on competencies needed by mid-managers. The review of the literature describes and…

Institutions of higher education are being tasked with utilizing corporate business practices to recruit and retain their students. The purpose of this action research study was to investigate causes of negative customer service and improve the service approach of the Residential Education department at a private, liberal arts institution. Data…

Student demographics on college campuses continues to change. The globalization of the student population brings challenges to providing optimal services from staff throughout higher education and particularly from professional housing and residential life (HRL) staff, who may be the first level of support for many students. The purpose of this…

Research suggests that student affairs professionals play an important role in student persistence. This qualitative study sought to examine student affairs professionals' perceptions of the ways that they serve and meet the needs of undocumented students at a public 4-year research university in the Western United States. The purpose of this…