Now in its sixteenth year, the "2024 Student Financial Services Benchmarking Report" has become a key component in our efforts to help institutions compare their key financial indicators against national averages and self-selected institutional peer groups.

The Student Financial Services (SFS) Benchmarking Report examines student financial services operations, including: unpaid student account balances; student accounts in collections; payment channels and methods; student refunds; third-party billing; and staffing and financial services operating budget.

The Student Financial Services (SFS) Benchmarking Report examines student financial services operations, including: unpaid student account balances; student accounts in collections; payment channels and methods; student refunds; third-party billing; and staffing and financial services operating budget. [For the 2021 report, see ED615270.]

Now in its thirteenth year, the "2021 Student Financial Services Benchmarking Report" has become a key component in our efforts to help institutions compare their key financial indicators against national averages and self-selected institutional peer groups. [For the 2020 report, see ED608471.]

This study considers socially stratified take-up of income-driven repayment plans among federal student loan borrowers with high-debt payment obligations. Qualitative analyses of borrower complaints from the Consumer Financial Protection Bureau are used to document borrowers' experiences of administrative burden in the federal loan repayment…

Now in its twelfth year, the "2020 Student Financial Services Benchmarking Report" has become a key component in our efforts to help institutions compare their key financial indicators against national averages and self-selected institutional peer groups. [For "2019 Student Financial Services Benchmarking Report," see ED608470.]

Now in its eleventh year, the "2019 Student Financial Services Benchmarking Report" has become a key component in our efforts to help institutions compare their key financial indicators against national averages and self-selected institutional peer groups. [For "2018 Student Financial Services Benchmarking Report," see…

Despite the U.S. having one of the highest college access and participation rates in the world, equity gaps exist that impact access and success for first-generation, low-income, underrepresented students in higher education (Cahalan et al., 2020). The goal of going to college is often imperiled for first-generation, low-income, transfer students…

The "2018 National Association of College and University Business Officers (NACUBO) Student Financial Services (SFS) Benchmarking Study" provides data on student accounts and loan receivables, student payments, credit balance refunds, third-party payments, staffing, and expenditures for student financial service operations in fiscal year…

In recent years, there has been strong bipartisan interest at the congressional level to require annual federal student loan counseling. Given this interest, and the National Association of Student Financial Aid Administrators' (NASFAAs') commitment to being an active, helpful partner in reauthorization discussions, NASFAA convened a task force…

The National Association of College and University Business Officers (NACUBO) "2016 Student Financial Services Policies and Procedures Report" illuminates a wide range of college and university financial service issues. The information collected through NACUBO's survey and presented here provides a window of insight into the activities,…

Now in its ninth year, the "2017 Student Financial Services Benchmarking Report" has become a key component in our efforts to help institutions compare their key financial indicators against national averages and self-selected institutional peer groups. This year's report provides the survey results of 397 institutions' student account…

The rising cost of higher education has positioned federal financial aid as an inescapable part of the college experience for a growing number of incoming students (Baum, 2006). In the 2014-2015 academic year, the U.S. Department of Education allocated more than $150 billion of federal financial aid for eligible college students (Federal Student…

In an effort to support college affordability in the region, the New England Board of Higher Education initiated the "Redesigning Student Aid in New England" project ("Redesigning Aid") in 2014. Funded by Lumina Foundation, "Redesigning Aid" combined custom state financial aid research with expertise of national…

The Student Financial Services (SFS) Benchmarking Report examines student financial services operations including: unpaid student account balances, student accounts in collections, payment channels and methods, student refunds, third-party billing, and staffing and financial services operating budget. [For "2015 Student Financial Services…