This report provides the results of the annual Student Financial Services survey. Data include average institutional student account and loan receivables, payment channels, credit balance refunds, third-party payments, staffing, and student financial services expenditures from FY09 to FY14. [For "2014 Student Financial Services Benchmarking…

This report provides the survey results of institutions' student account and loan receivables, payment channels, credit balance refunds, third-party payments, staffing, and student financial services expenditures from FY08 to FY13. [For "2013 Student Financial Services Benchmarking Report," see ED608489.]

To address low completion rates, postsecondary leaders are championing a "guided pathways" approach that puts students on a prescribed route towards graduation. Designing solutions to address low completion rates is complex; in addition to academic roadblocks, insufficient financial resources coupled with a complicated financial aid…

College affordability continues to be a top concern among prospective students, their families, and policy makers. Prior work has demonstrated that a significant share of prospective students forgo financial aid because they did not complete the Free Application for Federal Student Aid (FAFSA); recent federal policy efforts have focused on…

Over the last several years the financial aid community has voiced concern about disruptions, inconsistencies, and lack of quality servicing on federal student loans. It has been difficult to fully grasp the extent to which servicing issues exist and to understand the disparate servicing practices between various servicers. The joint Servicing…

America's moral compass guiding student aid policy is being co-opted by short-sighted, budget-cutting and deficit-reduction policies. This moral compass was threatened, but had "not altogether disappeared" by 1996, according to an article written that year by Thomas A. Flint, then-vice president for financial services at Robert Morris…

This report provides the survey results of institutions' student account and loan receivables, payment channels, credit balance refunds, third-party payments, staffing, and student financial services expenditures from FY08 to FY12. [For "2012 Student Financial Services Benchmarking Report," see ED608488.]

The Texas Guaranteed Student Loan Corporation (TG) offers critical support to schools, students, and borrowers at every stage of the federal student aid process--from providing information on how to pay for a higher education, including financial aid options, to facilitating successful loan repayment after graduation. As part of that support, this…

As of September 2013 about $94 billion--over 11 percent of federal student loan volume in repayment--was in default. Loan rehabilitation allows borrowers who make nine on-time monthly payments within 10 months to have the default removed from their credit reports. Department of Education (Education) contracts with collection agencies to assist…

Using 1,400 survey responses collected from two large urban community college systems in Texas, this study examined how students' financial habits, stress, and well-being influenced their enrollment behaviors. Working students, compared to their nonworking peers, reported significantly lower levels of overall financial well-being. After…

This report provides survey results of a study of institutions' student account and loan receivables, payment channels, credit balance refunds, third-party payments, staffing and student financial services expenditures during the fiscal years from 2008-2011. [For "2011 Student Financial Services Benchmarking Report," see ED608487.]

Financial stress and self-efficacy are examined in relationship to college students' financial help-seeking behavior utilizing Grable and Joo's (1999) framework. A cognitive approach is taken by focusing on the moderating role of financial self-efficacy on the relationship between financial stress and financial help-seeking. Data from the 2010…

The second iteration of the Student Financial Services Benchmarking Initiative, sponsored by Tuition Management Systems examines student financial services operations at a variety of institutions including unpaid balances, student accounts in collections, payment channels from students, refund payment methods, third-party billing, student…

The third iteration of the Student Financial Services Benchmarking Initiative, sponsored by Tuition Management Systems, examines student financial services operations at a variety of institutions including unpaid balances, student accounts in collections, payment channels from students, refund payment methods, third-party billing, student…

The purpose of this study was intended to examine the inner voices behind the students' choices of American higher education and their persistence in college in relation to financial factors, especially the student financial aid programs and their debt burdens during and after college. Case studies were used to answer the three research questions:…