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Direct linkVuori, Johanna – Tertiary Education and Management, 2013
This study examines Finnish higher education students' perceptions of whether students are customers, based on qualitative interview data. The article contributes to the discussion on students as customers by giving attention to students' own voices from a country where tuition fees are not generally collected. The data are presented and analysed…
Descriptors: Higher Education, Student Attitudes, Interviews, Student Characteristics
