This study used rhetorical and relational goal theory to examine the different ways college instructors respond to disruptive behaviors by students in the classroom. Student participants provided and described a critical incident involving a disruptive classmate that either was or was not handled effectively by the instructor. Results identified…

The important thing for teachers is to solve conflicts with students correctly and effectively without damaging the relationship, losing the cooperation with students or disrupting educational process. Although there is a great concern about the way a teacher manages students' behaviour, there is very little relevant data concerning…

Limited research and literature address online student disruptive behavior and the effectiveness of conflict management strategies to address these inappropriate behaviors. Through expanded offerings of online education, higher education institutions need to prepare strategically and intentionally for increased instances of online student…

This paper investigated rudeness experienced by academic staff from students, co-workers and senior staff members. The focus of much of the rudeness literature in an educational setting has been on the student experience of rudeness, predominantly in the classroom. The aim of the current study was to focus on the experience of academic staff…

This article presents an episode that occurred during a semester-long academic course called: Conduct Problems and Class Navigation. It focuses on investigating the behavior of a student who, because of her uniqueness, was an interesting candidate for an intrinsic case study. This paper presents a distinctive way of handling an interfering and…

Prior classroom management training makes a big difference in faculty's ability to handle disputes with students. This type of training should be included in faculty orientation activities. The research presented in this article indicates that success in dealing with behaviorally challenging students is possible if the likely areas of dispute are…

I explain how professors can establish working alliances with students to cultivate a climate conducive to learning. This process involves (a) attending to the emotional bonds that exist in the college classroom, (b) developing shared educational goals and tasks to promote a common sense of purpose, and (c) addressing classroom conflict to repair…