Despite institutional strategies to prevent student withdrawal, attrition remains a concern across higher education sectors in the United States, the United Kingdom and Australia. In the case of Australian universities, attrition rates have remained consistently high since 2002. Some level of attrition is inevitable, but universities can influence the circumstances and the consequences of departure. This article draws on two research projects conducted within an Australian institution. The studies confirm that withdrawing students: often leave for personal reasons; are typically young and from under-represented backgrounds; generally remain positive about higher education; and are relatively likely to return to the sector in future. Despite our findings, institutional strategies around the point of departure remain variable and, contrary to their stated intentions, departing students are rarely seen as future students by the institutions from which they withdraw. Preventive strategies need to be combined with broader institutional policies designed to re-engage and re-recruit the cohort of departed students.