This dissertation research is a case study centered on graduate student responses to eight (8) risk and crisis emails sent from two (2) University of Minnesota leaders delivered between February 2020 and August 2021. The study joins conversations about technical communication, risk, and crisis communication, as well as advancing work on digital…

Whilst the practitioner field around current student communications has developed in recent years, most published research still focuses either on prospective students, theoretical benefits of student communications or usage of individual channels of communication. This paper contributes to policy and practice by providing the first UK-wide look…

Can a "nudge" toward engaging, fun, and useful material improve student attitudes toward statistics? We report on the results of a randomized study to assess the effect of a "nudge" delivered via a weekly E-mail digest on the attitudes of students enrolled in a large introductory statistics course taught in both flipped and…

Purpose: The increasing number of online courses in higher education has provided students with convenience and flexibility. However, some adverse effects also come with online learning, including negatively affecting student beliefs in themselves and their perceptions of the instructor. Both are important factors for academic success. Grounded in…

Communication and learning across cultures is always a challenge during the development of educational internationalization. Higher education institutions worldwide are progressively under pressure to support and embrace multicultural student bodies and intercultural exchange. In recent years, some overseas universities have conducted…

Use of university students' educational data for learning analytics has spurred a debate about whether and how to provide students with agency regarding data collection and use. A concern is that students opting out of learning analytics may skew predictive models, in particular if certain student populations disproportionately opt out and biases…

Instructors and students communicate via email in both online-only and traditional college coursework. Few institutions have guidelines regarding instructor-to-student or student-to-instructor response norms. This article discusses findings from a study investigating undergraduate student instructor email response expectations and perceived…

Institutions of higher education grapple with low retention rates, including community colleges, which have even lower rates. Historically, retention barriers include financial reasons, transportation issues, or lack of motivation. However, investigating the institution's role is also important. Institutional barriers come in the form of…

As academic advisors help students navigate academic challenges toward a degree, seemingly mundane interactions have the potential to shape students' beliefs about themselves and their abilities. This study examines whether subtle cues within messages from advisors may help students develop what Carol Dweck calls a growth mindset--the belief that…

Objectives: During the early COVID-19 pandemic, college students had to switch to an online learning and online communication environment facing the chances of information overload, misinformation or conflicting information about COVID-19. This study aims to assess the communication needs that have arisen among college students to shed light on…

This project explores the impacts of emojis on students' impressions when used in a course welcome email. We adopt a 4 x 3 factorial design to determine how different emojis (i.e., [winking face emoji], [face-with-tears-of-joy emoji], [tongue-sticking-out face emoji]) impact students' impressions of credibility, immediacy, and liking. Data from…

This experimental study tested whether a professor's form of address (FOA) and email signature influenced students' perceptions of the professor's credibility, approachability, and likability. Guided by communication accommodation theory, the study investigated the likelihood that students would reciprocate a professor's FOA in email…

What do we see when we observe an excellent English lesson? What's going on in the room? Perhaps what stands out is a collaborative making of meanings inspired by stimulating texts. Perhaps what's most important is an ever-deepening knowledge about, and facility with, the many ways that language works. Maybe what we're seeing is a carefully…

Misunderstandings about how the academic world operates are common among international students. This research investigated international students' understandings of academic regulations. Qualitative content analysis of 3,438 email messages indicate international students used a constellation of arguments to make academic requests/complaints to…

This study aims at exploring communication practices between students and supervisors in thesis projects. The study conducted a comparison between face-to-face and mediated communication through the use of emails. The researcher used the autobiographical reflection to document examples of information communicated during the two interactions.…