With the rapid growth in the number of international students coming to China, improving the quality and effectiveness of international student education has become a new policy priority. This study investigates the quality issue from the perspective of student satisfaction, with a focus on how satisfaction varies by academic level. We analysed…

The findings presented in this paper look at the motivations of volunteers who supported English for Academic Purposes students at a self-access Language Learning Centre at a university in Canada. It also importantly sheds light on the motivations of a less investigated aspect of volunteerism, that of non-native English speakers who provide…

The goal of this study was to understand student experiences in and perceptions of a new communication center. Researchers conducted 22 semi-structured qualitative interviews with students who visited the communication center and conducted a thematic analysis of the interview transcripts. Overall, the findings suggest that students had positive…

Student veterans are a growing population in higher education with over 650,000 veterans using education benefits in 2018. Student veterans are enrolling in colleges of all types, and many institutions have support services designed for them specifically. In most cases these support services are limited to veteran centers where officials certify…

This study aimed to illuminate the perceptions of whether higher education support services function as a barrier or conduit to Black male undergraduate students' academic persistence. The relationship between 13 Black male undergraduate students and their higher education institutions was examined. The researcher proposed a model of qualitative…

This study explores the perspectives of Black men on terminology often used in college access and success recruitment and programmatic materials. The authors suggest that deficit models often result in student enculturation and arise from linguistic complexity and misunderstandings. The findings provide avenues for student affairs professionals to…

Graduate students face many challenges, and mentorship literature calls for adoption of various types of student supports. This Design Case (a form of scholarly writing focused on reflections on lived experiences) tells the story of the development of a "research family" as an alternative to a traditional research group from the…

This study centered on the lived experiences of five community college students who were formerly incarcerated. Through interviews, the students shared their expectations before entering college, resources they found to be most helpful throughout their enrollment, and what they feel could make them more successful. The research focuses on the…

This study explored the experiences of former first-year students who had been institutionally dismissed from an undergraduate health program in a large Canadian university. Using a qualitative narrative inquiry, 20 individual interviews were conducted with 10 former students. Challenges connecting with faculty, large classes, and academic…

Academic support at Australian universities has become an important aspect of higher education, as student cohorts continue to diversify, and universities need to ensure the students' success and the institutions' reputations. Often, students in need do not access academic support services and little is known about what influences students'…

The dramatic changes brought on by the COVID-19 pandemic have changed the way in which mathematics and statistics support is offered. Students and staff have been presented with new opportunities and challenges. One-on-one interviews were conducted late in 2020 with 23 students and staff who had experience with fully online mathematics and…

In response to the critical gap in the literature, the research team conducted a phenomenological study of first-semester counseling master's students' experiences amid the COVID-19 global pandemic. The following themes emerged: academic supports, external supports, meaning-making, academic stressors, and external stressors. Implications for…

This study explores the academic and social experience of international students in colleges in the United States of America. Specifically, the study focuses on colleges with a high percentage of international students as they represent diverse cultural backgrounds and contribute significantly to the campus environment. Data were collected from 30…

To attract and retain international students, institutional support services at Asian universities must add value from the student's perspective. This study aims to explore international students' experiences at Indian higher education institutions and understand their thoughts on how the university's International Student Office (ISO) could best…

A critical area of debate in an era of evolving university support systems is how best to offer support to students in challenging disciplines. This study examines the effectiveness of current frameworks in addressing the needs of engineering students. This research employs a mixed-methods approach to identify the experiences of final-year…