As more colleges add online courses and fully online programs, the need to offer online supports to students becomes more apparent. The connection to an adviser is critical for all students, but for online students it can serve as their primary connection to the institution. In Fall 2011 a pilot study was conducted at the Community College of…

Research indicates that students are more likely to succeed when they experience the following six factors: (1) have a goal and a path leading to this goal; (2) stay motivated to achieve this outcome; (3) believe that their success matters to others; (4) are engaged in the classroom; (5) feel connected to the college community; and (6) feel they…

This research brief presents key findings and actionable themes from Student Support (Re)defined--a multi-year study that asked almost 900 students from 13 California community colleges what they think supports their educational success, paying special attention to the factors Africa Americans and Latinos cite as important to their achievement.…

While a number of studies have examined outcomes associated with early intervention programs that have a financial aid component, few have examined the experiences of student beneficiaries of those programs and the administrators charged with carrying out state mandates associated with the implementation of the programs. This gap in the literature…

Practical skills are important for the employability of biosciences graduates; however, first year science undergraduates often struggle to adapt to university practical classes, affecting skills development and decreasing their enthusiasm for laboratory work. This study describes the effects of introducing online multimedia practical support…

Mathematics support in higher education has become increasingly widespread over the past two decades, particularly in the UK, Ireland and Australia. Despite this, reliable evaluation of mathematics support continues to present challenges for those working in this area. One reason is because ideally, properly structured support should function as…

As part of a longitudinal study, the authors interviewed 73 nontraditional students regarding their perceptions of the challenges experienced and supports received as they returned to school to earn bachelor's degrees. All participants were working in the early care and education field. Interviewees perceived the cohort structure of their B.A.…

This study investigated the relationship of formal academic support systems and stage of doctoral study on persistence, satisfaction, and knowledge of resources, expectations, and customs in doctoral education. Doctoral students (N = 141) enrolled in four public institutions in a southeastern state were surveyed. An online questionnaire, adapted…

This applied dissertation was designed to determine the level of satisfaction with the current academic advising approaches used for foreign-born Latino adult learners enrolled in a master's degree program designed specifically for Spanish-speaking immigrants in two Hispanic-serving institutions in Florida. The data collected through this study…

Learning communities (LCs) have become a popular strategy for developing structured programming aimed at enhancing student success and retention. While most LCs have focused on improving the quality of education for first-year students, little attention has been placed on addressing their usefulness for enhancing the success of transfer students.…

This qualitative study was designed to investigate the challenges encountered and support systems needed by digital immigrants enrolled in an online master's degree program. Participants were digital immigrants who were born before 1980 and enrolled or recently graduated from an online master's degree program. Survey data and demographic data were…

While there is a significant body of literature concerned with the experience of international student acclimatization to life and study on campuses all over the United States, very little of this research examines their self-reported satisfaction with student services. This study examines what services are important to international students and…

Peer Assisted Study Sessions (PASS), a peer led academic support program that has multiple documented academic, social, and transition benefits, is increasingly being utilised in Australian institutions. Whilst PASS has been evaluated from multiple angles in regard to the undergraduate cohort, there is limited research regarding the benefits of…

Purpose: The purpose of this paper is to verify and estimate the impact of the antecedents of Programme satisfaction and to explore its link with student loyalty in the higher education (HE) sector in the United Arab Emirates (UAE). Design/methodology/approach: A Programme Experience Questionnaire (PEQ) was developed, based on the National Student…

As the Latino population progresses from minority to majority status in the United States, there still remains the typical and historical pattern of failure in higher education associated with this minority status. According to the 2010 Census, approximately 16% of the total U.S. population or 50.5 million people have self-identified themselves as…