This study aims to understand the impact of a faculty development program emphasizing active learning (innovative teaching) attended by instructors of diverse disciplines at the University of Padova in Italy, which has had an 800-year history of using traditional approaches to teaching and learning. Using a community of practice theoretical…

As an urban middle school begins to implement the International Baccalaureate Middle Years Program, this study explores the process of experiencing a curricular change from the perspective of the teachers and students themselves. Through the use of a mixed methods approach, key administrators, teachers, and students were interviewed in the first…

This paper presents the results of collaborative research between open textbook provider OpenStax College (OSC) and the OER Research Hub (OERRH), a Hewlett funded mixed methods open research project examining the impact of open educational resources (OER) on learning and teaching. The paper focuses primarily on the results of two surveys that were…

With advances in information and communication technologies, the classical nature of educational institutions has changed. One innovative effort within teacher training is the Web-Based School Experience System (WBSES) developed by the researcher. In this study, the usability of an existing WBSES is evaluated from both teachers' (n = 13) and…

This paper examines the issues which postgraduate students and tutors experienced as they engaged in receiving, providing and requesting feedback, as well as the strategies which they adopted as they sought resolution of these issues. The study employed a case study approach, using data obtained from semi-structured and stimulated recall…

Discussions of the quality of learning in university education often focus on curricula. Less attention is paid to the role of student-staff interactions. In a context in which a host of factors place pressure on the opportunities for students and staff to interact, it is important to use empirical insights to inform decisions about how to…

Academic staff play a fundamental role in the use of online learning environments (OLEs) by students, yet studies investigating the perspectives of staff are limited, and the least common investigations are those comparing the relative perceptions of students and staff. Many OLE evaluations present a point-in-time snapshot of the system, but…

Feedback has been a major area of dissatisfaction according to the UK National Student Survey in recent years, despite general acceptance of its importance. A feedback strategy was implemented in October 2009 at a small specialised higher education institution (HEI). A case study was carried out to assess how satisfied staff and students are with…

In the Malaysian context, all educational processes at the national level are envisioned by the National Education Philosophy (NEP). The NEP was formed in 1988 in line with the National Principles (Rukun Negara) with the ultimate aims of building a united and progressive society (Ministry of Education, 2001). However, there is uncertainty whether…

Wikipedia is probably the best known and most controversial wiki application in existence. Wikipedia, the online encyclopedia started by Jimmy Wales and Larry Sanger in 2001, has been populated with articles written by "anyone" who cares to contribute. Since its inception, much has been written (both pro and con) about Wikipedia.…

This article describes a qualitative approach in understanding factors that are evident in effective online class communities. Instructors and students in the same class were asked about their perceptions regarding what constitutes an effective online experience. The analysis was done using both Herzberg's (1962, 1965) motivator-hygiene factors…

The goal of this paper is to report on the SERVQUAL gap which causes unsuccessful service delivery at a University of Technology in South Africa. Using a quantitative research design, the study adopts a SERVQUAL model adapted to a tertiary environment containing five dimensions of service quality (tangibles, responsiveness, empathy, assurance, and…

Higher Educational Institutions (HEIs) and organisations have made significant investments in eCommerce/eBusiness in efforts to keep up with heightened technology penetration in organisational and institutional fabrics. These efforts have been incorporated in their strategic mission partly, to bolster their reputation. HEIs reputation depends much…

This project proposal designs an empirical based study to assess student and faculty satisfaction in graduate distance education counselling programs. The proposed study includes two satisfaction surveys and associated administrative protocols. The surveys were developed based on the Sloan Consortium definition of satisfaction (Moore, 2002; 2005)…

Community colleges in the state of Missouri began to offer a two-year degree known as the Associate of Arts in Teaching (AAT) in 2007. Because this was a new degree for the state and only a few other states in the nation offered the degree, community colleges in Missouri were eager to measure the efficacy of the degree. The purpose of this…