In recent times, higher education institutions have paid increasing attention to the views of students to obtain feedback on their experience of learning and teaching through internal surveys. This article reviews research in the field and reports on practices in other Australian universities. Findings demonstrate that while student feedback is…

Purpose: This study presents institutional research and aims to explore the underlying factors that contribute to hospitality management students' satisfaction and perceptions of service quality at a higher education college in Ireland. Research focusing on hospitality and leisure management education argues for greater cognisance of the relevance…

Purpose: This paper aims to present an in-depth case study with student perceptions of service quality, discussing the relevance of these perceptions for the important issue of quality improvement in higher education. Design/methodology/approach: The paper presents institutional research carried out in a multi-campus system in Spain made up of…

This paper describes quality enhancement (QE) focused response to the 2006 National Student Survey (NSS) by a post-1992 Higher Education Institution. Recognising the increasing importance of the NSS to a wide range of stakeholders, the University established a task team to explore, from a QE perspective, why the institution received particular…

Increasing attention on quality assurance, a decentralisation of responsibilities and need for quantitative data in accountability and decision support led to the development of a student satisfaction monitoring instrument at Utrecht University (UU). Initially marketing worked as a catalyst activity to prove the added value. At a later stage the…

Using survey research method, the paper examined, evaluated, and assessed the services and programs provided by a graduate and professional student organization in a Big-10 University in the US. The organization provides services to over fifteen thousand graduate and professional students and has a significant role in enhancing and improving…

A questionnaire was administered to the 1976 graduates of Corning Community College (New York) in order to obtain graduates' evaluations of their college experience. Data from 341 questionnaire responses were tabulated and compared to responses obtained from graduates of previous years. Among the findings were: (1) learning skills for a career…

In Carleton College's attempts to find a technique for measuring prospective students' perceptions of college price and educational quality, it discovered that student attitudes about educational value were reflected in the relationship between those two dimensions. (MSE)

An initiative to assess educational quality at Bemidji State University (Minnesota) involved asking 622 students (82% of intended 750 students) whether they thought they were receiving a liberal education and whether they believed that liberal education is a necessary component of higher education. Liberal education in this study was defined as…

This report presents the findings of a 1995 survey of 1992-93 and 1993-94 graduates of Boise State University (BSU), Idaho, which sought to determine student use and satisfaction ratings of 25 BSU services, along with reactions to several general items on BSU's quality and environment. The mail survey of 1,456 graduates found that: (1) the…

A modified version of gap analysis, an assessment tool used in professional service industries, was tested for its applicability in higher education. The model helps researchers discern the existence of gaps in organizational communication that influence stakeholder expectations and perceptions of quality. An exploratory study was undertaken…

Comparison of three methods of surveying employers concerning quality of employees' college education suggests a mailed survey for graduates and employers can be effective if the graduate's permission for contacting the employer is obtained on the initial questionnaire and if employers must differentiate among listed job characteristics and…

A study with 288 college psychology students investigated the relationship between students' perceptions of the reasons for their academic success or failure (explanatory schemas) and the quality of instruction. Results are discussed in terms of the role of explanatory schemas as buffers or compensations for ineffective instruction. (Author/MSE)

This study explored quality assessment and accountability in Dutch university education using a case study approach. The Dutch national system of quality assurance is described, and developments since the mid-1980s are traced. The university case studies illustrate models which are being employed to implement the quality assurance system including…

The satisfaction of University of Maryland College Park students was assessed as part of the Maryland Longitudinal Study. The College Student Satisfaction Questionnaire was used as a basis for determining satisfaction in the following areas: compensation, social life, working conditions, recognition, and quality of education. The results indicate…