The education sector as a service industry, is increasingly recognising the importance of service quality, in their quest to heightened efforts to meet the ever-changing expectations of their students. The higher education landscape regards students as customers and therefore, gives them greater latitude in their demand for better academic…

Blended e-learning has become a common phenomenon in higher education globally. Most affluent economies embraced e-learning by design through strategic moves to augment their competitiveness. However, in most emerging economies, e-learning implementation was impulsively reactive to the COVID-19's demands. Thus, the study examined the impact of…

In the context of an abrupt shift to online learning, particularly during the COVID-19 pandemic, this study examines the efficacy of Emergency Remote Teaching (ERT) and derives important insights from this transformation. The research investigated ERT's application at Arabian Gulf University (AGU), especially within its College of Graduate Studies…

Following the outbreak of COVID-19, the adoption of online teaching and learning in universities has witnessed phenomenal growth. Importantly, online learning engagement and satisfaction have consequences on student learning outcomes and behavioural intentions. However, a model that integrates social support, computer/internet self-efficacy and…

Worldwide there is an increase in competition between higher education institutions seeking to ascertain their position in the world ranking, resulting in universities introspectively reflecting on their image and student satisfaction. This is especially the case in the Gulf Cooperation Countries, where there has been significant growth in higher…

Genetics is an important basic course in the field of life science, and the cultivation of students' practical ability should be emphasized in the experimental teaching of genetics. How to let students have more time to participate in the experimental practice within the limited class hours? Our genetics experimental teaching team has developed…

International branch campuses are an important form of transnational education. Although there exists a substantial literature on the rationale and the motivation to study in International Branch Campuses, research on the customer value offered by the international branch campuses has been overlooked. In order to fill this research gap, this study…

The use of AI tools, particularly ChatGPT, has been widespread in recent years. Its application in education has been criticized by some and supported by others. In this article we present the case of a work carried out as part of a course unit in a computer science degree program in which the use of ChatGPT was not only encouraged but required.…

Thanks to the continuous development of artificial intelligence (AI), more and more tools are available to help students to practice their language skills. Nowadays, there are various ways of using AI-driven technology in the process of language learning, one example is the use of chatbots. This pilot study aims to investigate the impact of the…

This study examined the effect of students' interactions on satisfaction and perceived progress in an online class; and the mediating effect of satisfaction on the relationship between students' interactions and perceived progress. A sample survey was conducted among students from Babcock University, Nigeria, as a case study. Quantitative data was…

Background: The present study aims to investigate the impact of open and closed tasks on the intrinsic motivation and language learning competence of international students enrolled at UM, following the medical Dutch course. The students look forward to improving their academic-Dutch second language in the field of Medicine. We hypothesize that…

This study's aim is to determine whether or not medical students in Pakistan are willing to use online learning during the COVID-19 pandemic, as well as their perception of and satisfaction with online learning. The study also analyzed the relationship between technology-related stress and computer self-efficacy among medical students. This…

This study aimed to explore the effectiveness of an English Language Teaching (ELT) program at a language institute in Iran from learners' perspective. Qualitative and quantitative data were collected using a questionnaire and semi-structured interviews. The analysis of the quantitative data showed that the learners found the reading, writing,…