Globally, student support mechanisms focus almost exclusively on academically 'under-performing' students, especially as insofar as academic development practices are concerned. This article makes a case for a shift in approach. Using the context of one country, South Africa, we sought to better understand the strengths that academically…

In South Africa, many students enter university without the skills required for success in higher education. Extended curriculum programmes (ECP) were developed to provide students who showed potential but were underprepared with the necessary foundations to achieve success in higher education. Student support services are essential to student…

In the past decade, extra-institutional file-sharing and homework-help websites have gone from being small-scale operations to large corporate businesses. File-sharing and homework-help websites threaten academic integrity when students use assessment work sourced from these sites as if it were their own. However, little is known about how…

A critical area of debate in an era of evolving university support systems is how best to offer support to students in challenging disciplines. This study examines the effectiveness of current frameworks in addressing the needs of engineering students. This research employs a mixed-methods approach to identify the experiences of final-year…

The COVID-19 pandemic has changed the face of higher education institutions in profound ways. After the restrictions of movement under lockdowns imposed in response to the pandemic from 2020, higher education institutions were forced to think creatively and quickly about how to respond to arising challenges of completing the academic year and…

This paper sought to investigate the accessibility of Digital Access Centres as a resource for Unisa Students needing to access services away from campus. The Digital Access Centres are available in open-distance e-learning institutions like Unisa in a quest to reach students. Unisa regional computer labs are always fully packed with students…

This article explores the use of the AutoScholar Advisor System (Auto-Ad) to provide useful learning support analytics for self-mediated student academic support. The study is part of a pilot project for enhancing student success in a four-year undergraduate degree (BEd) programme. Adopting students' self-authorship as an organising framework and…

Confronted by the disruption of work-integrated learning (WIL) placements due to the COVID-19 pandemic, students in the Faculty of Health Sciences at the Durban University of Technology experienced multiple academic and mental health challenges. This study highlights the impact the pandemic had on students from the Departments of Homeopathy,…

This paper reports on the findings of a study which sought to investigate the impact and efficacy of technology-based counseling offered by the University of South Africa (Unisa), an Open and Distance Learning (ODL) institution. The study focused specifically on student perceptions of the services they had received from professionals based in the…

In the last three decades, historically white, liberal arts universities began to admit small numbers of black students from rural communities because apartheid policies relaxed. However, those liberal arts universities had doubts about black students' key skills and knowledge to cope with the demands of higher education. This situation gave birth…

Higher education institutions have been obliged to work extremely hard to ensure their sustainability and growth to meet the ever-increasing demands of university students, parents, and stakeholders. Universities have been under great pressure to remain competitive with a great deal of emphasis placed on being innovative, building auxiliary…

This research aimed to investigate the experiences of students with learning disabilities (LD) at two universities in Sub-Sahara Africa. While universities are increasingly addressing the needs of students with sensory and physical disabilities, there is less emphasis on LD which does not present physically, thus often referred to as invisible or…

Since December 2019, the world population has been battling with the SARS-CoV-2 disease (COVID-2019) pandemic. The pandemic has continued to impact negatively on people's livelihoods and also on student's education. This qualitative study established from students in a previously disadvantaged university, their challenges and needs pursuant to the…

Although online distance education provides adult learners with an opportunity for lifelong learning, technology-enabled learner support remains a challenge. The COVID-19 pandemic introduced additional complications. The purpose of the current study was to determine which form of technology-enabled academic learner support students would prefer,…

Assessing service quality gaps in Open Distance Learning (ODL) universities is essential to promote quality and develop programmes to manage deficiencies. The purpose of this study was to compare students' expectations and perceptions of student support services, to determine service quality gaps. Data were collected from a sample of ODL students…