Purpose: The present study explores a tricomponent attitude model for "forced" online learning applied in the post-COVID era following the online learning transition. The study aims to provide a reference for future practitioners in the event a similar crisis results in the mandatory transition towards this study mode again. Methodology:…

This quantitative study examines the effects of internationalization practices on university quality service and students' loyalty as perceived by international students in Malaysian public universities. A total of 1,575 international students from 10 different public universities in Malaysia and from different home countries participated in this…

Educational tourism has gained popularity worldwide due to the emergence of the knowledge economy that has increased the global demand for tertiary education. Therefore, the trend has inspired this study to examine the factors affecting international students' destination loyalty to revisit and recommend Malaysian higher educational institutions…

Purpose: This study investigates the antecedents of student loyalty towards universities. This study offers new insights into postgraduate loyalty in the context of the Malaysian higher education industry. Design/methodology/approach: Partial least squares structural equation modelling is used to analyse data obtained from a survey of 231…

Aim/Purpose: To gain insight into the opinions and reviews of Malaysian university students regarding e-learning systems, thereby improving the quality and services of these systems and resolving any problems, concerns, and issues that may exist within the institution. Background: This exploratory study examines the students' perceptions of…

This research investigated students online learning technology usability, considering the impact of a remote learning experience, quality of remote learning experience, infrastructure for remote teaching and learning, methods for remote teaching and learning, environment for remote teaching and learning, and wellbeing antecedents. For instance,…

The prime objective of this paper is to identify the factors that influence service quality of education mediating by institutional image in tertiary education perspective. To reach this aim, the Nordic model was applied as a theoretical base of the study. Program quality as a technical quality as well as industrial link and student satisfaction…

The advancement in internet-based learning technologies together with the national agenda towards globalized online education in Malaysia have prompted the learning management system (LMS) to become an important channel for institutions of higher education to effectively deliver education to students. Since user resistance has been known to be a…

In this Internet age, learners need to know how to efficiently use the massive amount of information available at their fingertips and disseminated online by their teachers. In relation to this, teachers and learners need to embrace online technology to make learning more engaging and interesting so that effective learning takes place. Malaysian…

The concept of customer-brand relationship (CBR) is becoming increasingly important. However, the description of what constitutes student-university brand relationship is relatively limited. Underpinned by social exchange theory, this study proposes student--university brand relationship formation that comprises of utility (UV), hedonic (HV) and…

Assessment of the quality of distance education institutions has become an important issue that needs to be addressed to ensure program survival. This study uses SERVPERF model to identify the differences that exists in students' perception of service quality in public and private universities in Malaysia that offer distance education. Our study…

Teaching in an era dominated by millennials represents a challenging task for educators in Institutes of Higher Learning (IHLs). One distinct feature in teaching millennials is the advancement in digital learning which has improved learning styles in higher education. Besides face-to-face interactions with the instructors, the blended learning…

In this globalization-focused era, the demand for globalized engineers in the creation of borderless societies is increasing. Despite the initiatives by the Japanese government to promote internalization through increasing the intake of foreign students, the exposures gained by the Japanese students from these programs are minimal. For years,…

Teacher is an important factor swaying students' achievement. The success of an educational entity reflects the quality of the teachers engaged. Teacher factor is identified as one of the main obstacles to the Arabic education. Assessment process of the teachers' quality would help those concerned identify the weakness before preventive and…

Using a team-based course development approach, the University of British Columbia collaborated with the Asia-Pacific Network for Sustainable Forest Management and Rehabilitation (APFNet) and universities from Australia, the Philippines, Malaysia, China, and Canada to design and develop six transnational, online, distance-education courses…