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Direct linkKwarteng, Albert Justice – Cogent Education, 2021
The purpose of the paper was to identify quality dimensions through which the service quality performance concerning TQM implementation in a Higher Education context could be measured from external customers' perspectives. The paper opted for a research survey with an instrument developed on a 5-point Likert-scale of five quality dimensions…
Descriptors: Foreign Countries, Total Quality Management, Student Attitudes, Alumni
