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Johnson, Douglas F. – Online Journal of Distance Learning Administration, 2004
At the University of Florida, in Spring 2003, more than 32,000 individuals enrolled in courses using the centrally-supported Course Management System (CMS). Because less than 1 full time equivalent (FTE) was allocated to support the CMS, this created problems for both users and support providers. In the face of rapid growth, support resources for…
Descriptors: Technology Planning, Database Management Systems, Resource Allocation, Educational Resources