As libraries change to meet the evolving needs of our patrons, including the development of online services, many libraries are considering consolidating physical service points to maximize staff and better serve the in-house patron. This article describes the planning, implementation, and evaluation process involved in merging the circulation and…

This guide is aimed at anyone in work-based training who is responsible for learners during their first few weeks. Readers will (1) understand the value and purpose of initial assessment in key skills and Skills for Life; (2) become familiar with a range of techniques for the initial assessment; (3) plan an initial assessment system that is…

Fidelity Institutional Retirement Services Company reorganized, automated, and reengineered all systems related to service delivery. They created a model for the development of associates called Service Delivery University and committed each associate to 80 hours of development per year. (JOW)

Examines the role of peer coaching in effective in-house staff training programs. Guidelines to the initiation, monitoring, and evaluation of coaching programs are offered, and the benefits of this approach for staff and clients are discussed. (nine references) (CLB)

Workplace training at the British offices of Readers' Digest is designed to improve staff skills in communicating with customers. Evaluation of workshops focused on spelling, grammar, and business writing shows that the company is achieving a return on its training investment. (SK)

Describes two projects: an employee development consortium of small and midsized enterprises in Nottinghamshire and the National Development Project, testing development strategies of further/higher education providers. The projects demonstrate the need for a wider view of workplace learning that recognizes the value of different types and styles,…

Camp health care staff can give basic health education to counselors, covering daily hygiene for young children, basic understanding of common chronic illnesses, observational skills to detect illnesses, elementary public health tutoring, and OSHA medical standards. Health personnel should be included in planning precamp and in-service counselor…

This study sought to identify organizations within the Chicago, Illinois, area having in-house secretarial training programs and to report the training requirements for nontechnical skills for secretarial personnel. The findings and conclusions of the study were based on an analysis of responses from 42 business organizations within the Chicago…

Recognizing that effective management of personnel requires continued growth on the part of supervisors, the author describes a series of management seminars designed to meet these needs. (KR)

Job-embedded, mentor-dependent learning modes, such as action research, small-group problem solving, and peer observation, can be effective alternatives to conventional inservice education approaches. Well-designed teacher induction programs depend on creating a comprehensive plan, looking for knowledgeable mentor trainers, providing mentors with…

Describes how the British Post Office's training and development function evolved a human resource strategy designed to help individuals add value to the organization and apply thinking skills. Shows how the trainers' role shifted from classroom teacher to consultant and project manager. (SK)

Describes a formative evaluation of a one-day introductory computer-based training course for university employees using a new online financial and purchasing system. Evaluated the effectiveness of the training, identified appropriate revisions that were incorporated into the training program, and examined learner attitudes toward the course.…

In recent years there has been significant growth in research that has considered the relationship between worker identity and learning at work. A key part of this relates to discussions of the 'newness' of various types of work manifested in discourses such as post-capitalism, post-bureaucracy and the new work order. On this basis, it is argued…

This paper reports an assessment of the education and training program needs stimulated by investment in cogeneration technology in Schuylkill County, Pennsylvania. (Cogeneration technology would convert raw culm, a byproduct of anthracite coal mining, into a fuel source for steam power generation.) After plant tours and interviews with plant…

Describes a course developed for the six supervisors of a Scarborough factory who have Italian as their first language. Course objectives include competent communication with native English speakers at the management level, ease of self-expression in meetings, and clarity of communication of hourly workers of other language groups. (EJS)