Context: For many businesses, one of the key indicators in their management is the adaptation of Information Technology in their operations. In Kenya, there has been a phenomenal growth in access to mobile phones, by June 2023, over 66 million mobile phones were connected to various telecommunication operators of which 58.3% were smart phones…

Interviews with 52 craft workers and 52 apprentices in Kenya found that apprentices had more formal education and 76.9% of craft workers acquired technical skills informally. Both groups felt self-employment skills were not well taught in the informal sector, despite the need for business planning, bookkeeping, marketing, and other skills. (SK)