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Peer reviewedBelt, Vicki; Richardson, Ranald; Webster, Juliet – New Technology, Work and Employment, 2002
A study of women's employment in European call centers showed that "feminine" social skills (communication, interpersonal) are considered central to the work; women are concentrated in the lowest paying jobs; and the highly regimented work organization limits further skill development. On the other hand, women's competencies are valued…
Descriptors: Administrative Organization, Communication Skills, Employed Women, Foreign Countries
