The purpose of this phenomenological qualitative study was to obtain new facts and details about the lived experiences of Ohio funeral directors during their first five years of licensure after graduating from mortuary college. The study aimed to understand these lived experiences as told by the funeral directors to understand better the factors…

The economic effects of educational mismatch include its negative impact on economic growth, which is due to the inefficient allocation of resources it generates. The main causes of this phenomenon need to be determined to correctly implement policies to avoid such mismatches. This paper investigated the determinants of educational mismatch from a…

Purpose: Communication access is a human right, but many individuals with communication impairments face challenges accessing their environments. As part of a larger study investigating barriers and facilitators to communication access in the retail/service industry, the purpose of the present study was to investigate the experiences of people…

The increased use of technology has not decreased the need for soft skills, which are critical for companies that provide interchangeable products and services. Employers are looking to recruit applicants with technical and soft skills, but research has revealed that new hire soft skills are not meeting employers' expectations. Employers expect…

Fresh graduates often face significant uncertainty due to the intangible complexities of employment, a lack of adequate service orientation, and delayed realization of long-term benefits. This study investigates the relationship between the quality of experiential value and its impact on the loyalty of young workers. The research was conducted on…

This article presents marketing educators with an approach to teaching an undergraduate services marketing class with a unique emphasis on service design. As part of the class, the content on services marketing fundamentals is blended with a detailed discussion of service design. Additionally, hands-on experience with the service design process is…

This study aims to explain how language plays a significant role in improving the performance of regional development banks in Indonesia. The method used was qualitative with a questionnaire instrument involving 6 regional development banks in Indonesia. Some of the main findings are 24 statements were found, 19 of which fall into 5 categories,…

The U.S. service industry has struggled significantly with retaining workers following the COVID-19 pandemic. The pandemic resulted in hundreds of thousands of job losses due to closures in accommodations and food service businesses, followed by a record high percentage of voluntary resignations among service industry workers. This explanatory…

CAEL's Bridging The Talent Gap (BTTG) Employee Survey is a nationally proven powerful tool for employers who want to support the career and education aspirations of their workers. The results help employers, employees, learning providers and community stakeholders identify interest in education and training, opportunities for regional partnership,…

The study examines the effects of work-from-home (WFH) on working mothers in India, characterized by a patriarchal mindset, during the COVID-19 pandemic. A survey involving 560 mothers from various sectors, all utilizing WFH due to pandemic measures, was conducted. A moderated mediated model was analyzed in the quantitative study using structural…

Women students are entering mortuary science programs, being retained, and graduating at much higher rates than ever before. This is despite research that shows women in science-related programs often face discrimination and other barriers to degree completion (Bailey & DiPrete 2016; Jesse 2006; Shauman 2016; Steele et al., 2002; Title IX at…

Purpose: The purpose of this paper is to determine the relationships between learning opportunities, person-organization fit, self-directedness career attitude and job hopping among generation Y employees in Malaysian small medium enterprise (SME) service sectors. Design/methodology/approach: Research data was gathered from a sample of 203…

In this paper, we argue that critical applied linguists must work towards the materially transformative, dialogic inclusion of marginalized voices in order to create more just social relations. We show how a spatiotemporal theorization of voice as materially situated and discursively imaginative can enable a more holistic approach to including…

Emeryville, California's Fair Workweek Ordinance (FWO) aimed to reduce service workers' schedule unpredictability by requiring large retail and food service employers to provide advanced notice of schedules and to compensate workers for last-minute schedule changes. From ninety-six workers with young children (N = 78 in longitudinal analyses; 58…

Purpose: Based on the conservation of resource theory and the affective events theory, the study aims to explore the role of workplace incivility in predicting work engagement through emotional exhaustion and how psychological capital moderates this relationship. Design/methodology/approach: Using the questionnaire survey with a sample of 278…