Effective undergraduate instruction requires accurate knowledge of professional communication practices and employer expectations, but ongoing contradictions between academic and professional expectations reflect historical, rhetorical, and pedagogical causes for inaccurate presumptions. Taking a customer service perspective, one business faculty…

This study examined learner perspectives of the benefits of communication strategy training by analysing strategy diaries written by low English proficiency learners enrolled in an English for Occupational Purposes programme. The communication strategy instruction involved 23 students who were taught 13 lexical, negotiation, and discourse-based…

In the study reported on here we sought to identify teaching and general stressors, and how they contributed to work-family conflict among female teachers in urban public schools in Kenya. A total of 375 female teachers with at least their youngest child not yet in primary school completed a survey of closed and open-ended questions. Role theory,…

This paper explores how left behind children (LBCs) of emigrant women experience and make use of familial and educational investment on 'getting ahead' in thinking about their futures. On the one hand, these efforts of Filipino families figure in the imaginary of transnational migration as the ticket to better life. On the other hand, it surfaces…

This dissertation examined the relationship between employee engagement and the factors that may influence the three psychological conditions of engagement: meaningfulness, safety, and availability for the sector of employees classified as maintenance, grounds, and custodial employees in a community college setting. The factors for each of the…

This paper explores the learning experiences and literacy practices of a group of female migrant domestic workers from Nepal, reporting on ethnographic data collected between 2008 and 2013. Drawing on the conceptualisation of literacy as a social practice, as well as the notion of translocational positionality, it examines the way in which the…

The article deals with comparative analysis of conceptual approaches and content of cooks' training in Ukraine, European countries, the USA and Eastern Partnership countries. It has been found out that national vocational education is grounded on education standards and activity-based approach to forming the training content, subject-based…

Mobile Learning (mLearning) is becoming popular in several parts of education. The increasing availability of mobile technology and devices is an important fact, which fosters this trend. However, even if it attracts more and more attention at huge enterprises it is not clear what small and medium enterprises (SMEs) think about Mobile Learning.…

The purpose of this paper is to provide another perspective on the problematic nature of the concept of skill and in particular a tendency to place a lower value on certain types of job in the service sector than those in other industries. Qualitative research was conducted in three service industries in Australia, comprising interviews with key…

Purpose: The focus on innovation as a foundational element of enhanced organisational performance has led to the promoting and valuing of greater levels of employee participation in innovation processes. An emergent concept of employee-driven innovation could be argued to have hindered understandings of the creative and transformative nature of…

Providing evidence-based interventions in competitive employment settings is critical to improve employment outcomes for individuals with autism. This study used a multiple baseline across behaviors design to enhance the customer service skills of a young adult with autism employed as a cashier at a retail store. Results indicated the use of…

The purpose of this paper is to examine how Russian became a commodity in the global service industry in the decade between 2004 and 2014 and, in some places, much earlier. I will begin with a discussion of sociolinguistic theory of "commodification of language", focusing on aspects critical for this case study. Then, I will trace the…

Door-to-door sales is an emotionally demanding job with a high rate of burnout and, as such, has been the subject of multiple studies on employee motivation. However, the role that communication among fellow sales team members plays in salesperson motivation has been largely neglected, which represents a critical gap in research considering the…

As part of a larger study designed to explore the gardening practices and educational needs of North Carolina chefs who cultivate restaurant gardens, the chefs' desired areas of knowledge and preferences for delivery of educational material were identified. As a result, a plan for North Carolina Cooperative Extension to use in developing…

The role of digital media and learning has often been synonymous with the use of open education resources in formal institutional settings. Further, open and distance learning has been criticized for focusing narrowly on educational objectives, ignoring sociopolitical issues of access and participation by marginalized populations. This study…