A study of women's employment in European call centers showed that "feminine" social skills (communication, interpersonal) are considered central to the work; women are concentrated in the lowest paying jobs; and the highly regimented work organization limits further skill development. On the other hand, women's competencies are valued…

The human service industry has become a complex industry in which agencies must respond to the demands of the marketplace. To respond to these demands, agencies must develop and maintain their knowledge capital by offering an extensive array of learning opportunities related to their business goals. The corporate university, a contemporary…

Intended for early school-leavers of all population groups in South Africa, this publication provides basic information on post-school pre-tertiary training. (This training is outside the normal school context and before a Standard Ten or senior secondary school level has been obtained.) Chapter I describes training institutions and schemes and…

This bulletin provides, in four parts, information about the qualifications, selection and training of personnel in various service industries. Service Instruction of Department Stores describes the sales force of most department stores, composed chiefly of women, and the lack of team spirit; outlines the physical education program to monitor…

A study was conducted to examine the model of public relations practiced and level of research utilization in service versus manufacturing organizations. The study was a secondary analysis of a survey of the International Association of Business Communicators conducted in August 1987. Questionnaires were mailed to 760 people from the 1987…

A study examined the way in which stockpiling job applications affects a firm's search for a new employee when an opening arises and the extent to which employers make use of applications they have stockpiled. Data on these questions were obtained from a survey of 2,264 employers that was sponsored by the National Institute of Education and the…

Every one of the 20 fastest-growing occupations, as listed by the U.S. Bureau of Labor Statistics, is in the service sector. Nearly all of the 15 million jobs that have been created since the November trough of the 1982 recession have been in the service sector. About half of these jobs pay at least $10 per hour, and those paying minimum wage or…

This module on owning and operating a housecleaning service is one of 36 in a series on entrepreneurship. The introduction tells the student what topics will be covered and suggests other modules to read in related occupations. Each unit includes student goals, a case study, and a discussion of the unit subject matter. Learning activities are…

THE PRINCIPLE UNITED STATES GOVERNMENT AGENCIES THAT OPERATE IN FIELDS REQUIRING FOREIGN LANGUAGE COMPETENCIES, THE U.S. MILITARY SERVICES AND SOME PRIVATE ORGANIZATIONS, WERE SURVEYED TO DETERMINE THEIR OPERATING POLICIES THAT RELATE TO PERSONNEL WITH FOREIGN LANGUAGE SKILLS. THE AGENCIES THAT HAVE THE GREATEST NEED FOR FOREIGN LANGUAGE SKILLS…

The handbook consists of detailed guides for instructors of new Post Office employees. A brief introduction explains use of the materials, and an orientation handbook for new employees deals with job responsibilities and employee rights and benefits. The orientation teacher's manual consists of detailed instructional guidelines for training…

To give direction to future program planning, this study was conducted to determine employment opportunities, analyze data to predict job trends, and analyze requirements for jobs in the home economics area. Structured interviews were conducted at 250 randomly selected businesses, industries and homes in seven major population centers of Kentucky.…

The first phase of this three-phase study focused on identifying occupations (job titles), projecting employment and employment opportunities, determining employment qualifications, and identifying clusters of technical occupations and attendant competencies. Data were obtained from 814 questionnaires completed during 483 interviews conducted with…

The study established a profile of the GED High School Equivalency Certificate holder prior to the GED tests and ascertained what changes, if any, occurred after individuals received the certificate. A questionnaire was answered by males who had received their GED certificates during the years of 1964, 1965, or 1966. Findings included the…

Rehabilitation as a delivery system emphasizes a planned sequence of services which are usually purchased by the State Agency counselor from rehabilitation resources. Examples of these resources are physicians, hospitals, clinics, rehabilitation centers, workshops, and educational programs. Most viable approaches to rural rehabilitation service…

This study evaluated short-term manpower projection methods for the personal services and medical and other health services industries. An employer benchmark survey was used to estimate actual employment of cosmetologists, barbers, registered nurses, and licensed vocational nurses. Out of seven projection methods which were applied to the data,…