How to measure productivity increases in service occupations is a problem that still awaits a solution. Efforts being made in the federal sector to gauge productivity growth are discussed, along with implications in private-sector bargaining. (Editor/LBH)

Discusses the increase in the proportion of US workers employed in service-producing occupations in agriculture. Looks at the nature of the industry, occupations in the industry, employment, working conditions, outlook, training and advancement, and earnings and provides sources of additional information. (JOW)

The shift in employment from manufacturing to services in 1981-86 slowed the increase in average annual pay of U.S. nonagricultural workers, with greater impact in nonmetro than metro areas. However, the distribution of employment in high, middle, and low paying jobs changed little. (Author/SV)

Described are two national reports involving the service sector of the national economy: (1) the role which engineers play; and (2) how engineering students will benefit from careers in the service sector. (CW)

Responses from 95 managers and 127 high school students employed in service and retail jobs agreed that social competence is more important than personal competence, indicating that managers might stress social competence practices in dealing with subordinates. (SK)

From 1992 to 2005, occupations requiring postsecondary education will have faster than average growth rates. Most employment growth will be in services. Professional specialty is expected to be the fastest growing group. (SK)

The present study investigates the hypothesis that the traditional positive relationship between expertise and item organization during recall depends on the degree of domain-relevance of the criteria used to assess item organization. The hypothesis was tested on a beverage list recall task by comparing experienced waiters, beginner waiters and…

The communication activities described in this guide for Spanish-speaking students emphasize functional competence over passive knowledge and focus on verbal strategies which enable students to interact. Communicative competencies are highlighted through stress on developmental levels (listening, speaking, reading, and writing) and nonverbal…

This Oklahoma curriculum guide contains six units. Each instructional unit includes some or all of these basic components: performance objectives; suggested activities for the teacher; pretest; handouts; information sheets; transparency masters; assignment sheets; job sheets; practical tests; written tests; and answers to pretest, assignment…

This document contains two essays: "Toward a High-Wage, High-Productivity Service Sector" by Lester Thurow; and "Service Sector Wages, Productivity and Job Creation in the U.S. and Other Countries" by Louise Waldstein. The first essay analyzes the recent and currrent U.S. economy under headings called Growth Nodes, Falling…

The development of instructional ability in workers already skilled in their own craft is a major feature of the Board's training policy. Training packages for this purpose are described, as are more recent developments of new methods for training and development at the management level. (SA)

From a master's thesis by the senior author in partial fulfillment of the requirements for the Master of Arts degree in counseling at the University of Illinois.

This course outline is presented to provide the major appliance service student with a fundamental knowledge of the procedures necessary to repair a refrigerator using information on electrical circuitry and mechanical functioning components. The course may be taught in 90 or 135 clock hours, depending on the amount of detail presented and the…

To demonstrate the feasibility of utilizing a commercial household service business to correct inequities connected with the household occupations, nearly 400 underemployed or unemployed persons were enrolled in a training and work experience program with a guarantee of employment for graduates. The project found that the exploitation of household…