De-industrialisation and the development of the "service economy" have had a profound impact on the nature of work and employment in contemporary Britain. Theories of post- and reflexive modernity argue that individuals are able to reflexively reconstruct their identities in line with new social and workplace requirements. Yet,…

One of four teaching guides published by the Houston Independent School District for teacher use in developing career education units in the classroom, this document provides a teaching unit for five career areas: environmental control, public service, health, hospitality/recreation, and personal services. In each area, the behavioral objectives,…

Purpose: The purpose of this study is to explore a range of training practices adopted by multinational companies (MNCs) operating in Asia. It investigated the level of training expenditure, the nature of training programs offered and the concerns about training in MNCs. Design/methodology/approach: Data were obtained through a survey of 529 MNCs…

This annotated bibliography focuses on contemporary sources that address customer service in these changing times, as the service is influenced by business communication activities and skills. Twelve selections are presented. The annotations date from 1980 to 1989. (NKA)

This study of the unusually high level of labor force participation in the Hawaiian Cambodian community includes descriptions of what Cambodians do in Hawaii, demographic descriptions of the community and household units, a description of the influence of the welfare system on the Cambodian community, and ethnographic descriptions of the lives of…

This document contains the occupational duty/task lists for three occupations in the cosmetology series. Each occupation is divided into a number of duties. A separate page for each duty in the occupation lists the tasks in that duty along with its code number and columns to indicate whether that particular duty has been taught and to provide…

THE NEW HOPE PROJECT WAS AN EFFORT TO TRAIN THE UNEMPLOYED AND THE EDUCATIONALLY DISADVANTAGED. AN ANALYSIS OF EMPLOYMENT TRENDS WAS MADE OF THOSE GROUPS WHO HAD COMPLETED THEIR TRAINING IN SELECTED SERVICE OCCUPATIONS SUCH AS CUSTODIAN, NURSE AIDE, WAITRESS, SALES, AND SERVICE STATION. WITH THE EXCEPTION OF SERVICE STATION AND CUSTODIAN TRAINEES,…

This booklet lists tasks and functions the cosmetology student should be able to do upon entering an employment situation or a postsecondary school. (Listings are also available for the areas of allied health occupations/practical nursing and transportation/automotive mechanics.) Tasks are coded to correspond to those on the Student Performance…

Several intermediate performance objectives and corresponding criterion measures are listed for each of 32 terminal objectives for an intermediate (second year) radio/TV servicing course. This 1-year course (3 hours daily) was designed to provide the student with the basic skills and knowledges necessary for entry level employment in the Radio/TV…

There is a difference between the past and the present needs of the immigrants to America's urban areas; therefore the provision of relevant programs is tied to the awareness of existing conditions. Industry has moved to the suburbs and there has been an increase in service-oriented occupations. To meet the challenge posed by the changes, we need…

This text is a rate training manual designed to provide enlisted men of the Ship's Serviceman rating with basic information concerning the various ship's service specialties. The text is divided into four parts. Part 1 discusses areas common to the administration of all ship's service activities. The remaining sections are divided into the…

The report of the New Mexico Smaller Communities Team under the Employment Security Commission provides manpower information on Mora County's resources. Included in this report are pertinent data on the labor force and population. Also included are the history of the county; resources; local government, schools and community services;…

The report of the New Mexico Smaller Communities Team under the Employment Security Commission (ESC) provides manpower information on Taos County's resources. Included in the report are pertinent data on the county's labor force and population. Also covered in this report are the history of the county; resources; local government, schools and…

A 3-WEEK WORKSHOP WAS CONDUCTED FOR 14 TEACHERS OF FOOD SERVICE PROGRAMS. THE OBJECTIVES OF THE WORKSHOP INCLUDED (1) ANALYZING THE NATURE OF FOOD SERVICE OCCUPATIONS AND RECOGNIZING THE COMPETENCIES EXPECTED OF WORKERS IN FOOD PRODUCTION, SALES, AND SERVICES, (2) DEVELOPING INSTRUCTIONAL GUIDES AND MATERIALS FOR SELECTED OCCUPATIONS IN THE FOOD…

Dramatic changes in the labor force mean that businesses will have to become more flexible to compete in the 1990s. Advances in automation, baby boomers, and women entering the labor force are increasing the demand for adult education. (Author)