In the past few years, American companies have turned to customer service as a way to create a competitive edge. This article discusses how several companies train their employees to deal with customers. (JOW)

This study is a follow-up investigation of the career and life experiences of battered women two years after shelter exit. Using consensual qualitative research, we interviewed 6 women from our original sample of 13 regarding their career and life adjustments and future aspirations. Results indicated that participants generally reported both…

As the seventh in a series of reports resulting from an ongoing review and evaluation of the Department of Labor's implementation of the Emergency Employment Act (EEA) of 1971, the report cites jobs in public service areas provided by EEA funds: law enforcement, education, public works and transportation, health and hospitals, environmental…

Addressed to the personal and public service occupations teacher, this guide is intended to provide appropriate information, viewpoints, and attitudes regarding the metric system and to make suggestions regarding presentation of the material in the classroom. An introductory section on teaching suggestions emphasizes the need for a "think metric"…

Discusses the importance of feedback in service occupations and looks at Thomas J. Connellan's six principles on the use of feedback, reward, and recognition. (JOW)

Strong demand for services of all types will cause these jobs to expand at nearly double the rate of a decade ago. (Editor)

The service-producing sector continues to lead projected employment growth. The 10 industries with the largest projected job growth are all service producers and account for 60% of the net increase in nonfarm wage and salary employment. (Author)

The services and retailing trade industry divisions will account for nearly three-fourths of all new jobs from 1998-2008, a continuation of the 1988-1998 pattern of employment growth. (Author)

A look at how the Southern California Gas Company converted a part of its customer service representative training program from a programed instruction text approach to an approach more closely simulating the work environment. (Author/HB)

Describes the retail sales, hospitality, and tourism occupations and what they involve and how to get into them. Includes salary information. (JOW)

Federal Express uses Service Quality Indicators to measure customer satisfaction and innovative training methods such as an interactive video network, pay-for-performance/pay-for-knowledge, and a Leadership Evaluation and Awareness Process. (SK)

Social Security Administration determines existence and prevalence of 125 sedentary, unskilled occupations in making decisions about disability awards. Surveyed manufacturing and service industries in Chicago to determine extent to which sedentary and light, unskilled jobs and those with sit-stand options actually exist. Found that more light than…