An information guide for people who help newcomers to Canada, this book helps second language teachers plan the content of their courses, and makes it easier for settlement agency workers to respond to newcomers' needs. The method it advocates is question and answer, with the newcomer asking the questions. The ultimate goal of the book is to…

This guide is a national reference document that gives immigration and settlement workers access to concepts and printed materials than can help them do their jobs. Its purpose is to help immigration and settlement workers respond appropriately to newcomers' problems and questions as they concern Canada's customs, institutions and public behavior.…