By enabling students to mediate their own disputes, educators may be synthesizing the finest potential in the school--the creative, constructive dynamic inherent in conflict. This article describes a mediated dispute resolution program used in several schools and offers implementation advice. (MLH)

Examines the dynamics of conflict and anger expressed by irate parents and offers principals a simple, effective method to resolve conflict and reduce anger in an integrative way. Well-managed conflict helps improve interpersonal relationships, promote healthy interaction, and develop creative, synergistic solutions to undesirable situations. (MLH)

Success in conferring with hostile parents is a result of careful planning, understanding human behavior, and frontline experience. This article encourages principals to develop the necessary skills to handle emotion-charged encounters with alienated, calculative, and committed parents. (MLH)

If administrators personalize attacks, defend themselves, or argue with detractors, anger will escalate and the situation will degenerate further. This article explains why people attack and advises how to respond by using reflective listening, inviting criticism, focusing on the problem itself, exploring suggested solutions as legitimate options,…

For schools, teachers, and principals, there is no censorship insurance--especially against attacks directed at learning techniques involved with problem solving and higher order thinking skills. Pincipals faced with disputes must work for consensus before, during, and after a controversy and mitigate self-righteousness and arrogance on either…

Authorized by Title X of the 1964 Civil Rights Act, the Community Relations Service (CRS) is a mediation service dealing with community racial disputes. CRS has spent much of the past three years working in Los Angeles and is now handling problem solving in multiracial, multicultural schools in Stockton, California. Workshop participants usually…

A recent study of Houston secondary schools shows that assistant principals' work centers on routine clerical tasks, custodial duties, and discipline. Daily activities are characterized by brevity, variety, and fragmentation. Assistant principals are seldom charged with instructional improvement activities, except for teacher appraisal. The…

The principal is expected to resolve conflict that stems from school board policy clashing with personal need. Board policy of necessity deals in generalities. A parallel is drawn between the principal and the sin-eater--the man who, for little payment, was believed to consume the sins of the deceased. (Author/MLF)

An instrument is presented for self-assessment by secondary school principals to identify both their willingness to intervene and their style of intervention in conflict situations with students and colleagues. (Author/MLF)

Violence-prevention measures at railroad crossings may not work at schools! This special issue highlights three approaches to dealing with youth violence: prevention (peace building); intervention (peace making); and security (peace keeping). The problem stems from incivility, lack of respect, and unconstructive communication. Diverse perspectives…

The school psychologist can do much to help with conflict resolution and group processes. Examples are provided of a psychologist's skills applied to resolving a student-teacher conflict and a master scheduling crisis, and to improving relationships with a parent-teacher organization and teacher relations. (MLF)

The Student Problem Identification/Resolution Program developed by the U.S. Department of Justice Community Relations Service assists school administrators in addressing racial/ethnic tensions manifested on secondary school campuses. The project involves students, teachers, and administrators in improving schools' learning environment through…

Findings of a California secondary school survey of procedures for solving students' problems are presented here, along with recommendations for designing an effective problem-solving mechanism. (Author)

Current efforts to create safe schools concentrate on peace-keeping and peace-making strategies (negative peace), that may enforce mutual mistrust and marginalize "suspicious" persons. Peace building tries to build beloved communities by providing nonviolent ways to empower students, model appropriate behaviors, and manage conflicts.…

A fundamental aid in maintaining equilibrium is establishing a policy of providing the opportunity for the study of controversial issues, rather than teaching the issues per se. Other tips for managing controversy include anticipating controversy and criticism and establishing procedures for processing issues. (MJL)