The contributions in this volume represent a decade of OCLC's user behavior research findings that articulate the need for the design of future library services to be all about the user. Highlights include: (1) People associate the library with books and do not consider the library in relation to online resources or reference services; (2) People…

Internet usage logs captured during self-directed learning sessions were used to determine how undergraduate medical students used five popular sites to locate and access biomedical resources. Students' perceptions of each site's usefulness and reliability were determined through a survey. Google and Wikipedia were the most frequently used sites…

This survey of online search service centers in Canada was conducted to provide data on these centers and, more specifically, on the characteristics of the human search intermediary; and to provide an accurate overall picture of online searching in Canada. The survey questionnaires were mailed to approximately 765 Canadian customers of seven…

The use of online searching by reference librarians to provide actual answers and not just bibliographies or current awareness printouts has the potential to save time and money for the reference department. The quick reference service can actually promote rather than compete with the library's online search service for in depth subject searching.…

Review of literature describing use of Research Libraries Information Network (RLIN) in reference service shows that, although most authors ably describe RLIN's potential, very few have tested this potential in any meaningful way. It is suggested these impressions of usefulness do not justify expense of RLIN's use in reference service. (MBR)

Reports results of study of a group of end users (patent attorneys) doing their own online searching at AT&T Bell Laboratories. Highlights include DIALOG databases used by the attorneys, locations and searching modes, characteristics of patent attorney searchers, and problem areas. Questionnaire is appended. (5 references) (EJS)

Presents results of study evaluating reactions of 20 university students and faculty to first-time online database searching on the Bibliographic Retrieval Service's menu-driven BRS/After Dark. Background information on participants, search analysis and problems, end user education needs, and the role of the intermediary are discussed. Four…

Detailed analysis of 462 university faculty search request forms identifies similarities and differences among representatives of academic disciplines in their approaches to seeking information online. Search particulars noted include comprehensiveness, scope, language, retrospectiveness, relevant citations, search purpose, funding, clarity, and…

Presents the background, database, user instructions, design criteria, hardware, and commands of the online catalog system at the University of New Brunswick (Canada) library, as well as self-instructional features of the system. Evaluation of systems use and potential applications are discussed, and sample displays are provided. (RBF)

DIALOG, an interactive, computer-based information retrieval language, consists of a series of computer programs designed to make use of direct access memory devices in order to provide the user with a rapid means of identifying records within a specific memory bank. Using the system, a library user can be provided access to sixteen distinct and…

A user study to determine the ratio of citation-bound queries to data-bound queries originated by university faculty and processed through reference department personnel or by independent use of reference materials in the university library revealed a majority (75%) of the queries are citation-bound. Important implications are suggested for the…

This study focused on how CD-ROM systems were being used in a college library and training users had received or assistance they required. Patrons completed surveys and librarians logged assistance requests to determine the level of assistance needed for CD-ROM workstations. Results showed most patrons need assistance from librarians even for…

In November of 1975, a committee was convened at Lockheed Palo Alto Research Laboratory to examine the utility of computerized data base searching in the public library setting. Participants reviewed an on-going computer retrieval experiment (DIALIB) being conducted in four San Francisco Bay Area public libraries. Librarians reported that since…

In conjunction with the National Science Foundation (NSD), an on-going experiment is being conducted to test the feasibility of increasing public access to 16 major data bases by providing public libraries with on-line, interactive, retrieval capacity. During the period from January to March 1976, the major activities of the study were: (1) a…

Ohio State University Library studied abilities of undergraduates to identify correct sources for answering reference questions when using the online catalog and the Sourcefinder database with its new Question Unit feature. Users located subjects and instructions at a greater percentage with Sourcefinder than with the online catalog. Topics…