ERIC Number: EJ1448847
Record Type: Journal
Publication Date: 2024
Pages: 24
Abstractor: As Provided
ISBN: N/A
ISSN: ISSN-2398-5348
EISSN: EISSN-2398-5356
A Visual Scoping Review of How Knowledge Graphs and Search Engine Results Page Designs Represent Uncertainty and Disagreement
Simon Knight; Isabella Bowdler; Heather Ford; Jianlong Zhou
Information and Learning Sciences, v125 n11-12 p1030-1053 2024
Purpose: Informational conflict and uncertainty are common features across a range of sources, topics and tasks. Search engines and their presentation of results via search engine results pages (SERPs) often underpinned by knowledge graphs (KGs) are commonly used across tasks. Yet, it is not clear how search does, or could, represent the informational conflict that exists across and within returned results. The purpose of this paper is to review KG and SERP designs for representation of uncertainty or disagreement. Design/methodology/approach: The authors address the aim through a systematic analysis of material regarding uncertainty and disagreement in KG and SERP contexts. Specifically, the authors focus on the material representation -- user interface design features -- that have been developed in the context of uncertainty and disagreement representation for KGs and SERPs. Findings: Searches identified n = 136 items as relevant, with n = 4 sets of visual materials identified from these for analysis of their design features. Design elements were extracted against sets of design principles, highlighting tensions in the design of such features. Originality/value: The authors conclude by highlighting two key challenges for interface design and recommending six design principles in representing uncertainty and conflict in SERPs. Given the important role technologies play in mediating information access and learning, addressing the representation of uncertainty and disagreement in the representation of information is crucial.
Descriptors: Graphs, Search Engines, Web Sites, Design, Conflict, Computer Interfaces, Visual Stimuli, Information Management, Navigation (Information Systems), Information Seeking
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Publication Type: Journal Articles; Information Analyses
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Grant or Contract Numbers: N/A