This mixed methods phenomenological study explored experiences and perceptions of professional support personnel in higher education regarding roles, responsibilities, and contributions to their institutions. Professional support personnel are the largest population of nonfaculty staff in higher education institutions, and they serve an integral…

This dissertation is a mixed methods study exploring the experiences and perceptions of professional support personnel in higher education regarding their roles, responsibilities, and contributions to their institutions. A combination of surveys and interviews of current professional support personnel examined their job demands, job resources…

There is a great need in education to find innovative ways to increase the amount of instructional time spent in classrooms. One way this can be accomplished is by improving the school climate through the use of Positive Behavior Interventions and Support (PBIS). Teachers can improve upon their own behaviors towards students, so that student…