Interest in the use of analytics to support evidence-based decision-making in higher education is relatively a new phenomenon. The available research suggests that analytics can enhance an institution's ability to make evidence-based informed decisions that foster growth and increased productivity. The present study explored how institutions of…

This article reports two studies undertaken at The Open Polytechnic of New Zealand, a vocational distance education (DE) provider, where course completion rates have risen to match those of face-to-face technical institutions. A simple model of student engagement is presented, which reflects the triality between the student, institution, and…

Students enrolled in distance education courses tend to have lower course completion rates than those who attend face-to-face classes (Simpson, 2013). This article reports on a collective case study undertaken at a vocational, distance education provider in New Zealand, whose course completion rates have risen over recent years to match those of…

Not many universities provide both distance and on-campus study options for study. Massey University has been delivering both for more than 50 years. In this time there has been a significant change from paper-based to increasingly online delivery (both on-campus and at a distance). Services provided to students have also changed and adapted to…

Open and distance learning (ODL) provides unique challenges for student retention and course completion. In an increasingly competitive educational environment, measures such as retention and completion form the basis for the evaluation of institutional and student performance. Information and Library Studies (ILS) faculty at the Open Polytechnic…

New Zealand has one of the lowest reported higher education qualification completion rates in the OECD, significantly below Australia. Why do so many New Zealand students not complete their qualification? This paper looks behind some of the numbers in an attempt to understand better and assess New Zealand's performance compared with Australia and…

This article reports on efforts to investigate and improve retention and graduation rates at a New Zealand polytechnic. A literature review and Tinto's Longitudinal Model of Institutional Departure provided the theoretical underpinning for the work. A case study methodology was used, whereby a member of the institute's Academic Quality Unit worked…