Discusses the uses and effect of computers in schools. Describes and discusses the three general categories of services and activities associated with microcomputer applications that are provided by the Tennessee State Department of Education: instructional support tools, curriculum programs and literacy activities, and technical assistance. (SB)

To measure impact of microcomputers in schools and estimate near-term future, observations are made regarding client calls--range, issues, themes, and callers--made to a school district consultant requesting help with microcomputer technology. Discussion includes numerous technical questions asked and process questions dealing with decision…