Statistical tools found in the service quality assessment literature--the "T"[superscript 2] statistic combined with factor analysis--can enhance the feedback instructors receive from student ratings. "T"[superscript 2] examines variability across multiple sets of ratings to isolate individual respondents with aberrant response…

The school district in this study, "Special School District" (SSD), is under the administration of the Louisiana State Department of education and thus classified as a Louisiana state agency required to conform to the mandate that state agencies have performance indicators, including one for customer satisfaction. For the SSD, customer…

This paper examines the parents', staff members', and students' satisfaction with the intersession activities of a year-round elementary school. "Intersession" is defined as the period of time when students receive remediation in problem areas. The school cited in the report was chosen from a district that had recently implemented a…

This document provides a case study of the renovation of Johnson-Williams Middle School in Clarke County, Virginia. Chapter 1, "Planning and Designing a School Renovation," describes considerations for measuring the quality of a school renovation project, including its value to users and its imapct on learning. It summarizes the research…

The ordinal regression method was used to model the relationship between the ordinal outcome variable, e.g., different levels of student satisfaction regarding the overall college experience, and the explanatory variables concerning demographics and student learning environment in a predominantly minority health sciences center. The outcome…

Magnet schools remain the most widespread form of school choice. This paper explores the relationship between parents' reasons for choice and their level of satisfaction and involvement with their chosen magnet school. The study involved 18 elementary magnet schools in 2 large urban school districts. A survey was sent to all parents with…

This study used data originally gained from a survey in 1999 to study student satisfaction at Nova Southeastern University, Florida. Survey findings were reported elsewhere. More than 2,300 students responded to the survey. The perspectives of campus-based students were compared with those of students participating in distance education. Survey…

This study was conducted to measure the level of student satisfaction with the quality of academic advising delivered by an integrated department of academic advising and career life planning. Rowan University, New Jersey, has counselors trained to provide academic and career life planning in one advising session. Several sources found in a…

The Wake County Public School System (WCPSS), North Carolina, has conducted surveys of parents at intervals since 1991. Surveys are now conducted annually as required by legislation. Surveys have provided important information about parent perceptions of individual schools, the quality of education, the system overall, and specific programs and…

In fall 2001 staff of the Los Rios Community College District Office of Institutional Research collaborated with occupational deans, academic deans, and faculty to develop and administer a survey of former nursing (RN and LVN) students. The survey was designed to determine how well courses had met the needs of former nursing students who earned…

In an effort to provide more detailed information than had been provided by previous surveys of student satisfaction, the Office of Research and Planning at Nova Southeastern University used a localized survey to focus on a variety of task and process issues of importance to the Office of Student Financial Assistance. Surveys were mailed to 1,1050…

The development and preliminary reliability and validity studies are reported for the Multidisciplinary Hemodialysis Patient Satisfaction Scale, a 110-item Likert scale that assesses satisfaction with team health care services. The methods used to construct subscales may have implications for other psychometric studies of satisfaction and quality…

The attitudes of 563 Finnish parents toward ongoing educational reforms and their satisfaction with the functioning of comprehensive schools were studied. Their appraisals of the schools were fairly positive. Middle-class parents were more likely to endorse selectiveness in the schools; working-class parents were more likely to endorse…

Since polls play an increasingly prominent role in shaping educational politics, educators need to distinguish between prevailing opinion and what polls really measure. Heroic leaders sometimes swim against the tide of public opinion and change it. Polls are fickle; they accurately depict near-future voting or consumer behavior, but are less…

Explored findings of a sexual conflict scale given to 250 university students. Results indicate that premarital sexual conflict was negatively related to sexual satisfaction and relationship satisfaction. Likewise, premarital sexual conflict was positively related to sex guilt, sexual conservatism, pressure to engage in sexual activity, and…