The COVID-19 pandemic has challenged university housing operations regardless of the type of operational function. Since the pandemic began, residence life staff, maintenance and custodial staff, assignment coordinators, administrative staff, and senior housing officers have all likely had to readjust and revamp their operational protocols in…

The multidimensional role of entry-level, live-in residence life and housing staff has grown even more complex in recent years. These staff members, often referred to as resident directors, are frequently asked to go beyond the role of RA supervisor, community builder, and policy enforcer. Now they also serve to support students with significant…

Promoting staff well-being has been a challenge for many residence life departments long before the COVID-19 pandemic led to a decrease in the mental well-being of the general population as well as in residence life staff. The stressful work environment and demanding work hours in residence life have been linked to burnout and intentions to leave…