The multidimensional role of entry-level, live-in residence life and housing staff has grown even more complex in recent years. These staff members, often referred to as resident directors, are frequently asked to go beyond the role of RA supervisor, community builder, and policy enforcer. Now they also serve to support students with significant…

Research shows that in a traditional college setting, resident assistants (RA) have access to and influence over students in several different ways. RAs are often utilized as academic and campus resources, counselors, problem solvers, and more. RAs have a unique access to students that no other administrator, faculty, or staff member does. Most…

Residence hall directors function as first responders during times of on-campus residential crisis and also train resident assistants on crisis procedures. These directors are often relied upon to serve as intermediaries for residential students when they are impeded by long wait times to see someone in campus counseling services. In addition,…

Promoting staff well-being has been a challenge for many residence life departments long before the COVID-19 pandemic led to a decrease in the mental well-being of the general population as well as in residence life staff. The stressful work environment and demanding work hours in residence life have been linked to burnout and intentions to leave…

This study described mental health and substance use referral practices of resident assistants (RAs). Interviews were conducted with 48 RAs at three campuses. RAs generally had positive attitudes toward helping residents, and believed that existing norms supported their referral actions. However, many perceived referring residents to be…