The number and acuity of crises experienced by college students is increasing, and for those campuses with on-campus housing, entry-level Residence Directors (RDs) often oversee and implement institutions' initial crisis response. RDs conduct this crisis response work while being faced with competing institutional pressures and stress on their…

More than 17,000 professional staff live where they work in Residence Life and Housing (RL&H). Those staff members live in the dorms with the college students whom they serve, as has been the arrangement of RL&H staff members since the inception of colleges in the U.S. in the 1600s. However, there have been recent shifts in the ways in…

The intent of this study was to explore and understand the effects of professional experience on the ethical profiles of housing and residence life staff. Through a survey design, this study used the Managerial Ethical Profile (MEP) to analyze the professional experience of members of the Association of College and University Housing Officers --…

Housing and residence life as a functional area serves as a major entry point for careers in higher education and student affairs. With the majority of annual job postings within entry-level, live-in housing roles, the future of the field may well be predicted in these high-impact, high-turnover positions on college campuses. As these functional…

Many Student Affairs Professionals leave the profession within the first 5 years. A common position for new Student Affairs Professions is the Residence Hall Director position. This study aimed to determine the level of job satisfaction and what factors contribute to job satisfaction for Residence Hall Directors in the California State University…

For over three decades, studies have focused on the high attrition rate of Housing and Residence Life (HRL) professionals. Rates of attrition for HRL professionals are between 30 - 60% during the first five years of employment. Given these rates, researchers cite concerns for the profession's sustainability (C. Anthony, 2016; Beech and Dickson,…

The Resident Assistant (RA) position is the foundational role in the student affairs staffing structure. RA job description has expanded exponentially since the earliest iterations (Boone et al., 2016). The selection of RAs presents unique challenges because it is costly, requires a lot of staff, typically draws a large candidate pool, and…

The purpose of this mixed-methods study is twofold: to examine the professional development and supervision of live-in and live-on housing and residence life professionals for crises response and management on colleges and universities. The literature review consisted of empirical research for crises, professional development and supervision. The…

This qualitative phenomenological study explored the experiences of students working as resident assistants (RAs) in college or university housing departments during the March 2020 COVID-19 shutdown. Twelve current and former RAs participated in qualitative interviews exploring their experience as their institutions shut down because of COVID-19.…

Administrators on college campuses are charged with a larger scope of responsibilities than ever before. Bishop (1995) claimed that "institutions of higher education have become more concerned about the increased pathology in the student population and the management of crises on campus..." (p. 33). Catullo, Walker, and Floyd (2009)…

The purpose of this study was to explore the experiences of ESA owners, examine how the ESA policy functions in the undergraduate college setting, and analyze how the disability services offices influenced the ESA policy and campus response to ESAs on two residential college campuses. The conceptual framework of the study was systems theory. A…

In this dissertation, I explored how residence life professionals are teaching social justice. Using critically informed qualitative methods, I conducted semi-structured interviews with 10 student affairs professionals who are responsible for ongoing social justice-oriented initiatives in residence life. I also analyzed documents associated with…

International students experience cross-cultural difficulties as they seek to adapt to U.S. campuses. Past research has indicated that residence halls can have both positive and negative impacts on students' educational experiences. Employing a qualitative phenomenological approach, this study explored the lived experiences of 13 international…

With the increasing cost of attendance and concerns regarding incoming student preparedness (Jackson & Kurlaender, 2013), administrators of U.S. colleges and universities are seeking ways to help more students be successful and persist to graduation. Although research has demonstrated the contribution of psychosocial factors to student success…

Resident Assistants (RA) are unique positions within a university. Undergraduate students are selected to enforce policy, complete administrative paperwork, and develop community in on-campus housing. Despite the critical role these students play in the advancement of university programs and retention, there is a gap in research regarding what…