The COVID-19 pandemic has challenged university housing operations regardless of the type of operational function. Since the pandemic began, residence life staff, maintenance and custodial staff, assignment coordinators, administrative staff, and senior housing officers have all likely had to readjust and revamp their operational protocols in…

Resident assistant hiring decisions are critical to the residential student experience and ultimately to the success of housing and residence life departments. The purpose of this study is to explore the influences existing in the hiring decision-making process for housing and residence life staff. We also compare the influences of hiring…