This paper proposes utilizing a combination of the Quality Function Deployment (QFD)-Kano model as a useful tool to evaluate service quality. The digital library of the University of Guadalajara (Mexico) is presented as a case study. Data to feed the QFD-Kano model was gathered by an online questionnaire that was made available to users on the…

Reference librarians with expertise in a subject area and in information retrieval see research problems in terms of the current state of the discipline and provide information using the total array of online and manual library services; they can also identify and participate in the development of needed research tools. (Author/JAB)

Discusses some widely available spatially referenced datasets, including raster and vector datasets. Strategies for improving accessibility include: acquisition of data in a software-dependent format; reorganization of data into logical geographic units; acquisition of intelligent retrieval software; improving computer hardware; and intelligent…

This paper examines how future metadata capabilities could enable academic libraries to exploit information on the emerging Semantic Web in their library catalogues. Whereas current metadata architectures treat the Web as a simple means of interchanging bibliographic data that have been created by libraries, this paper suggests that academic…

Anticipation of current and future needs of scholars should be a major concern of builders of research collections. This may result in a certain percentage of unused books; however, this is a justified and necessary expense if scholarship and research are to continue. (RAA)

Reviews GIS (geographic information systems) English-language resources, including principal periodicals and conference proceedings. Details considerations for training library users and staff in the use of GIS. Emphasizes the importance of thorough staffing and training, and suggests directions libraries may take in this area. (Contains 63…

Reports the results of a survey that examined social science researchers' preferred sources of information and the homogeneity of the group in their use of information sources. Information sources discussed include citation, abstracts, and indexes; journals; consults and conferences; book reviews; library staff, tools, and services; and private…

Description of problems that have hindered the development and use of online databases in the humanities focuses primarily on history. The discussion covers vocabulary difficulties, lack of retrospective information, attitudes of humanities scholars toward technology, and lack of funding. Some suggestions for meeting the needs of historians are…

Discusses the evolution of GIS (geographic information systems) services and the roles that reference and public services professionals may play in providing this technology to users: developing collections to incorporate GIS; providing access to spatial information and software tools; and facilitating intellectual access to GIS concepts and…

Study describing library support for faculty research on the 22 campuses of Pennsylvania State University used citation analysis to determine the availability of titles used for research by faculty at branch campuses in the University Libraries' collections and a questionnaire to identify methods used by this group to obtain resources. (EJS)

Randomly selected faculty from four state universities in Texas were surveyed to determine the degree to which the library and its resources influenced their decisions to accept university positions. Responses to the questionnaire reveal that faculty may take libraries for granted, as they are not exploited in faculty recruitment. (Author/CLB)

Fourteen undergraduate students who had successfully completed research projects were surveyed on their research processes, including focusing their topic, finding and using evidence, and writing. Their responses revealed significant differences between the way they actually do research and standard search strategies, and the implications of these…

A focus group study of 29 Queens College/CUNY (City University of New York) undergraduates, born and educated outside the United States, determined that most described needs related to course work rather than language or culture. Participants commented on library hours, physical surroundings, research tools, personnel, collections, and copy…