Discussion of the use of surveys as a research tool focuses on the value of library surveys. Two types of surveys are described, the descriptive survey and survey research; and improving the quality of survey research is discussed, including planning, sample size, data collection techniques, and methods of statistical analysis. (18 references)…

The Colorado Council for Library Development commissioned a state survey to facilitate long range library planning. A survey was designed by Colorado Market Research Services, Inc. and directed to adults throughout the state to ascertain the information needs of the sample population. Citizens were queried as to the frequency of their library use,…

Article focuses on planning process used by staff of State University of New York College at Brockport library to develop and implement a user study measuring effectiveness of library's services. The planning model, research committee, sampling design, questionnaire development, and implementation and evaluation of survey are discussed. Twenty-one…

A user satisfaction study undertaken at University of Illinois Urbana-Champaign library to demonstrate and analyze an application of Kantor branching analysis of user frustration monitored direct and partially controlled user access to materials. Satisfaction rates and causes of user frustration are discussed. Eleven references and user group…

Step-by-step description of the community analysis and survey project undertaken by Grande Prairie Public Library (Alberta, Canada) includes discussion of use of American Library Association's "Planning Process for Public Libraries" as a guideline for designing staff, citizen, and user surveys. Statement of revenue and expenses (1982) is…

Describes the use of library surveys as a tool for library planning in the United States from the late 19th century to the present. Different eras of library planning in the United States are identified, and the weaknesses and strengths of the survey method are discussed. (CLB)

Results of work of Centre for Catalogue Research into usability of library catalogs with different levels of content of entries and users' needs for bibliographic data elements suggest that much information normally included in catalog entry is rarely used, and its inclusion makes catalog use difficult. Twelve references are provided. (EJS)

During one week in 1981, 648 telephone reference questions were analyzed at medium-sized public library. Subject-oriented question analysis revealed little relationship between subject of question, answer format, and complexity level; significant correlation appeared between answer format and level of complexity. Sample coding form and statistical…