Burnout is a state of physical or emotional exhaustion that also involves depersonalization and a sense of reduced accomplishment, stemming from chronic workplace stress (Maslach 2003). Some higher education professionals experience stressful workplace conditions such as extended business hours and increased responsibilities despite declining…

Professional development and training (PD&T) is a key component of the work of a member association. American Association of Collegiate Registrars and Admissions Officers (AACRAO) delivers PD&T for its members through the traditional methods of conferences, publications, journals, and workshops, and more recently through webinars,…

The American Association of Collegiate Registrars and Admissions Officers (AACRAO) is a nonprofit, voluntary, professional association that relies on its membership to provide content, leadership, feedback, and financial support. The association promotes the well-being and advancement of professionals in the higher education community by engaging…

The American Association of Collegiate Registrars and Admissions Officers' (AACRAO's) Strategic Enrollment Management Endorsement Program, or SEM-EP, is a well-defined, self-paced professional development program and career advancement track for in-service enrollment service professionals. Designed to promote industry competency and readiness, the…

Enrollment Management offices serve a vital role in the recruitment and retention of students. Despite the rapid evolution of the field, little research exists exploring the competencies needed for success. A job advertisement analysis identified a number of similar competencies needed across enrollment management, as well as competencies unique…

2019 was a bit different from previous years for the American Association of Collegiate Registrars and Admissions Officers (AACRAO) Research. Since they had six larger-scale research projects (of which several were calendared over the summer months), they did not want to overly burden their members with surveys. This resulted in four 60-Second…

The January 2020 60-Second Survey was designed to serve two purposes: (1) to benchmark institutional-level use of enrollment management and strategic enrollment management (SEM) plans; and (2) gather individual interest in enrollment management research (Appendix A). The survey was open to all American Association of Collegiate Registrars and…

Tina Falkner is the Director of the Office of Student Finance for Academic Support Resources (a large unit comprised of the Office of the Registrar, the Office of Student Finance, the Office of Classroom Management, One Stop Student Services, Continuity and Compliance, and an internal web development team) at the University of Minnesota. Prior to…

In this article Philip Henry, now in semi-retirement, reflects on the last 50 years of his career in United Kingdom higher education and the changes that ensued during this time. Over the span of his career he had the opportunity to experience a wide range of institutions in all of the U.K. university mission groups and in a range of positions…

The March 2017 American Association of Collegiate Registrars and Admissions Officers (AACRAO) 60-Second Survey focused on the concepts of managerial coaching and mentoring (Appendix A). This survey was open to all AACRAO members instead of the more common model limiting responses to just one per institution. The purpose of this survey was…

The American Association of Collegiate Registrars and Admissions Officers (AACRAO) examined nine research areas of interest to its members in 2017. Six took the form of 60-Second Surveys; one was a career profile; another examined community college completion initiatives including student attitudes about community college; and one was completed in…

Institutional accreditation is an important factor for U.S. institutions in determining if credit or degrees from another institution will be accepted. However, accreditation as we understand it does not often exist outside the United States. This 60-Second Survey, in partnership with the Association of International Credential Evaluators (AICE)…

The American Association of Collegiate Registrars and Admissions Officers (AACRO) examined eight areas of research interest to our members in 2018. They had enough longitudinal data to make comparisons of 2018 data to years past. For example, they repeated the registrar's career profile report and learned there will be a large number of…

Having spent many years in registration and records, the authors of this article write that they often are struck by the number of higher education professionals with advanced degrees who choose not to contribute to the literature. Registrars and admissions officers know student data better than any others on campus. Often considered the hub of…

A visiting student is a student who moves from their home institution where he or she is registered usually in a degree program, to take a specified number of courses or credits at another institution. Students may or may not hold a letter of permission. Most of these students later return to the home institution and request transfer credit for…