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Tobias, Christine; Blair, Amy – Journal of Library & Information Services In Distance Learning, 2015
Distance librarians often do not have the opportunity to engage face-to-face with users of library services. Without this personal interaction, it can be difficult to evaluate the effectiveness of library services in meeting the needs of the distance learners. Distance librarians may not realize it, but most have a wealth of information at their…
Descriptors: Library Services, Evidence, Best Practices, Library Research
Drake, Paul Burton, Ed. – Online Submission, 2017
This publication follows the tradition of publishing selected papers from the Pacific Islands Association of Libraries, Archives and Museums (PIALA) annual conferences. This 26th annual conference was held in Colonia, Yap State, Federated States of Micronesia, November 21-26, 2016 and celebrated the Association's Twenty-Fifth anniversary. This…
Descriptors: Foreign Countries, Catholic Schools, High Schools, Literacy Education
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Saunders, Laura – Public Services Quarterly, 2012
Academic reference services face great challenges as they cope with the pace of technological change, competition from other information service providers, and tight budgets. In fact, some critics suggest that reference services are no longer relevant or necessary as more information moves online. This study examines a nationwide survey that…
Descriptors: Reference Services, Librarians, Academic Libraries, National Surveys
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Jacoby, JoAnn; Ward, David; Avery, Susan; Marcyk, Emilia – portal: Libraries and the Academy, 2016
This article explores student, instructor, and librarian perceptions of chat reference in the context of an introductory composition course. Participants in a mixed-method study responded to an anonymized chat transcript. While student respondents valued speed and efficiency, they were willing to receive instruction and open to questions that…
Descriptors: Reference Services, Pilot Projects, Teacher Attitudes, Student Attitudes
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McGowan, Britt; Gonzalez, Melissa; Stanny, Claudia J. – portal: Libraries and the Academy, 2016
Librarians seek opportunities to improve outreach to faculty and promote shared interests in information literacy. A comprehensive review of syllabi for all undergraduate courses offered during one academic term examined course-level learning outcomes and graded assignments to see how well they aligned with the five Association of College and…
Descriptors: Undergraduate Study, Course Descriptions, Information Literacy, Undergraduate Students
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Soria, Krista M.; Fransen, Jan; Nackerud, Shane – College & Research Libraries, 2017
The purpose of this paper was to investigate whether there are relationships between first-year college students' use of academic libraries and four academic outcomes: academic engagement, engagement in scholarly activities, academic skills development, and grade point average. The results of regression analyses suggest students' use of books…
Descriptors: College Freshmen, College Libraries, Use Studies, Users (Information)
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Phan, Tai; Hardesty, Laura; Hug, Jamie – National Center for Education Statistics, 2014
This report presents tabulations for the 2012 Academic Libraries Survey (ALS) conducted by the U.S. Department of Education's National Center for Education Statistics (NCES), within the Institute of Education Sciences. The 2012 ALS population included postsecondary institutions with all of the following: total library expenditures that exceed…
Descriptors: Academic Libraries, National Surveys, Library Services, Library Materials
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Sheehan, Peter – Community & Junior College Libraries, 2012
Librarians who staff the reference desk at a community college are familiar with the moments when multiple patrons need assistance concurrently. Their needs can vary from technical issues to directional questions, such as the location of the restroom, to deeper reference questions that require the librarian's time and focused attention to conduct…
Descriptors: Reference Services, Librarians, Library Services, College Libraries
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Mu, Xiangming; Dimitroff, Alexandra; Jordan, Jeanette; Burclaff, Natalie – Journal of Academic Librarianship, 2011
Virtual Reference Services (VRS) have high user satisfaction. The main problem is its low usage. We surveyed 100 academic library web sites to understand how VRS are presented. We then conducted a usability study to further test an active VRS model regarding its effectiveness.
Descriptors: Academic Libraries, Reference Services, Web Sites, Usability
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Sharman, Alison – New Review of Academic Librarianship, 2014
Emanating from the ground-breaking Library Impact Data Project, the aim of the Roving Librarian project first initiated in 2011 was to offer personalized help outside of the traditional library to library non-users in social or academic settings using Android and the iPad tablets. It was thought that the portability and flexibility of these…
Descriptors: Handheld Devices, Library Services, Access to Information, Individual Needs
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Rathmel, Angela; Mobley, Liisa; Pennington, Buddy; Chandler, Adam – Journal of Electronic Resources Librarianship, 2015
A primary role of any e-resources librarian or staff is troubleshooting electronic resources (e-resources). While much progress has been made in many areas of e-resources management (ERM) to understand the ERM lifecycle and to manage workflows, troubleshooting access remains a challenge. This collaborative study is the result of the well-received…
Descriptors: Troubleshooting, Electronic Libraries, Library Materials, Library Services
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Jia, Peijun – Community & Junior College Libraries, 2011
Google is currently recognized as the world's most powerful search engine. Google is so powerful and intuitive that one does not need to possess many skills to use it. However, Google is more than just simple search. For those who have special search skills and know Google's superior search features, it becomes an extraordinary tool. To understand…
Descriptors: Search Engines, Reference Services, Library Services, Internet
Baughman, M. Sue, Ed. – Association of Research Libraries, 2013
"Research Library Issues" ("RLI") focuses on current and emerging topics that are strategically important to research libraries. The articles explore issues, share information, pose critical questions, and provide examples. This issue includes the following articles: (1) ARL Library Budgets after the Great Recession, 2011-13…
Descriptors: Research Libraries, Budgets, Staff Utilization, College Libraries
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Sanders, Colleen – Public Services Quarterly, 2015
Competency-based education (CBE) is an emerging model for higher education designed to reduce certain barriers to educational attainment. This essay describes CBE and the challenges and opportunities for academic librarians desiring to serve students and faculty in Library and Information Management Master of Library Science (MLS) programs. Every…
Descriptors: Competency Based Education, Higher Education, Models, Academic Libraries
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Chow, Anthony S.; Croxton, Rebecca A. – College & Research Libraries, 2014
This study examined the usability of five virtual reference services--instant messenger chat, e-mail, telephone, text messaging, and Skype videoconferencing--by having 31 undergraduate and graduate students evaluate the usability of the virtual reference services of two different universities. The study's results suggest that user preference and…
Descriptors: Academic Libraries, Library Services, Reference Services, Computer Mediated Communication
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