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Dempsey, Paula R. – College & Research Libraries, 2016
Academic reference librarians frequently work with students who are not aware of their professional roles. In online interactions, a student might not even realize that the librarian is a person. The ways students initiate conversations reveal their understanding of the mutual roles involved in reference encounters. Conversation analysis of live…
Descriptors: Reference Services, Academic Libraries, Computer Mediated Communication, Librarians
Colón-Aguirre, Mónica – portal: Libraries and the Academy, 2015
This study focuses on the roles of organizational stories among librarians who work at the reference desk. Twenty librarians employed in four academic institutions were interviewed. Most of the organizational stories shared among the participants and their colleagues were rich in tacit knowledge and can be classified according to four main roles:…
Descriptors: Academic Libraries, Librarians, Reference Services, Story Telling
Kean, Emily B.; Robinson, Cayla – Journal of Information Literacy, 2019
The liaison librarian to a university with a substantial and growing online learning population began using asynchronous, personalised video instruction as an online replacement for the traditional face-to-face, one-on-one bibliographic instruction reference appointment. This project was informed by the framework of metaliteracy and the 'See One,…
Descriptors: Individualized Instruction, Asynchronous Communication, Library Instruction, Instructional Effectiveness
Trujillo, Nicole; Backen, Rosanna – Journal of Access Services, 2018
Student employees fulfill an essential role at all academic libraries, but budget and staffing cuts have made student work even more imperative at small, public institutions. This article examines a reference service redesign at Adams State University through the lens of the student circulation employees. Student employee feedback was directly…
Descriptors: Reference Services, Feedback (Response), Student Employment, Library Personnel
Brown, Sarah; Alvey, Elizabeth; Danilova, Elena; Morgan, Helen; Thomas, Amberyn – New Review of Academic Librarianship, 2018
Research support services at The University of Queensland Library (UQ Library) have evolved in response to the global and national drivers, which have impacted on broader University strategy. UQ Library's success in responding to these drivers has involved leveraging the information within, and capacity of, the institutional repository, the core…
Descriptors: Foreign Countries, Academic Libraries, Library Services, Reference Services
Price, Elizabeth – College & Research Libraries, 2018
Academic librarians have embraced tools such as e-mail or chat that allow them to deliver reference services virtually, but not many studies have advocated for using social networking sites (SNS) as a medium for answering user questions. Even as reference departments field fewer questions requiring in-depth resources or responses, librarians have…
Descriptors: Information Seeking, Academic Libraries, Social Networks, Reference Services
Yearwood, Simone L. – Journal of Access Services, 2017
In the summer of 2013, staff in the Access Services unit of an academic library began a cross-training and collaboration project in an effort to provide continued library service to the campus community. The cross-training was established in an attempt to address a shortage of staff as a result of budget cuts. The cross-training resulted in the…
Descriptors: Academic Libraries, Library Services, Training, Interdisciplinary Approach
Thomas, Susan – portal: Libraries and the Academy, 2018
Zines have begun to gain a place in higher education as pedagogical tools studied or made by students, and many academic libraries maintain zine collections. The library literature reveals little about how nonlibrarian faculty use zines in their classrooms. This paper describes the results of a survey of faculty from a range of academic…
Descriptors: Teaching Methods, Academic Libraries, Librarians, Higher Education
Wang, Hsin Yi; Wang, Min-Chi – International Journal of Disability, Development and Education, 2019
School resource room guidance personnel handle services to students with disabilities in institutions of higher education in Taiwan. This study conducted a survey of the kind of work performed by university and college resource room guidance personnel, and used a questionnaire to investigate 244 such personnel. This questionnaire contained…
Descriptors: Foreign Countries, Special Education, Students with Disabilities, College Students
LaMagna, Michael; Hartman-Caverly, Sarah; Marchetti, Lori – Journal of Access Services, 2016
As academic institutions continue to renovate and remodel existing libraries to include colocated services, it is important to understand how this new environment requires the redefining of traditional library roles and responsibilities. This case study examines how Delaware County Community College redefined reference and research service by…
Descriptors: Community Colleges, Academic Libraries, Reference Services, Models
Mungin, Michael – Journal of Library & Information Services In Distance Learning, 2017
In the five years following implementation of a chat reference service at James Madison University (JMU), the service proved very popular but was not closely assessed for quality of service. Using grounded theory and qualitative data analysis techniques, a comprehensive assessment effort was begun in earnest and is in progress. Preliminary results…
Descriptors: Academic Libraries, Reference Services, Synchronous Communication, Transcripts (Written Records)
Baudino, Frank, Ed.; Johnson, Carolyn, Ed.; Jones, Sarah, Ed.; Meneely, Becky, Ed. – Online Submission, 2022
Fourteen scholarly papers and eight abstracts comprise the content of the twenty-second annual Brick & Click Libraries Conference, held annually at Northwest Missouri State University in Maryville, Missouri. The proceedings, authored by academic librarians and presented at the conference, portray the contemporary and future face of…
Descriptors: Academic Libraries, Conferences (Gatherings), Library Associations, Institutional Cooperation
Hartel, Jenna; Oh, Christie; Nguyen, Anh Thu – Journal of Education for Library and Information Science, 2018
Students in the Library and Information Science concentration at the Faculty of Information, University of Toronto, are being taught the Information Horizon Interview (IHI). By learning this technique, students are able to conduct original information behavior research upon a topic or population of their choice. This article provides a succinct…
Descriptors: Information Science Education, Teaching Methods, Learning Experience, Assignments
Hooper, Michaela D. Willi; Scharf, Emily – Journal of Transformative Education, 2017
This literature review is intended to examine transformative learning within the context of academic libraries and its applications for librarians. Although the main audience is academic librarians who facilitate student learning, it may also be of interest to other practitioners and researchers who are interested in applying transformative…
Descriptors: Transformative Learning, Academic Libraries, Literature Reviews, Library Instruction
Boyce, Crystal – College & Research Libraries, 2017
Library quality is no longer evaluated solely on the value of its collections, as user perceptions of service quality play an increasingly important role in defining overall library value. This paper presents a retooling of the LibQUAL+ survey instrument, blending the gap measurement model with perceptual congruence model studies from information…
Descriptors: Congruence (Psychology), Information Services, Academic Libraries, Library Services