Uses qualitative survey data to find patterns and themes among librarians with regard to their attitudes toward the Internet and reference services, and related professional activities. Includes a selection of categorized survey responses, interpretation of the data by the author and suggestions for further research. (Contains 3 references.)…

Discussion of reference librarians in higher education focuses on experiences at the University of Southern California. Topics include reference costs and time demands; reorganization and cutting costs; merging computer departments with libraries; Internet advantages, including the Internet Public Library; attitudes and creativity of librarians;…

Reports the results of a survey of reference librarians in public and academic libraries that investigated experiences with and attitudes toward the use of digital and networked technologies and resources in reference work. Highlights include a correlation between experiences and positive attitudes; characteristics of librarians; and current and…

Discusses new technologies and the value of one-on-one personalized interaction in the reference environment and reports results of an informal survey of practitioners that investigated their views on the influences of theoretical models and new technologies on reference service. Highlights include collection development; interpersonal relations;…

Argues that, with the trend toward viewing reference librarians as information brokers and the reification and privatization of information, the traditional goals of libraries and librarianship are being lost, i.e., providing free and open access to books and information to promote informed democracy and the public good. (63 references) (EAM)

Reviews the literature on academic library reference service, and examines changes in the traditional reference desk model. Based on the review from the perspectives of managers, librarians, and users, new research directions are proposed in which users' information-search processes and librarians' intervention in reference service are integrated.…

Describes a study at the California State University at Chico library that was conducted to determine the success of the ERIC database on CD-ROM as a retrieval tool. The results of user interviews are summarized, surveys of reference librarians are reviewed, and cost considerations are examined. (three references) (LRW)

This survey of 288 academic, public, and special librarians in Canada examined attitudes toward the role of bibliographic instruction in reference service. Results indicated that academic librarians stress instruction, special librarians stress information delivery, and public librarians fall between the two positions. It was found that…

Discusses emerging organizational structures of academic libraries and identifies core competencies for academic reference librarians, including a flexible attitude and approach toward technology, a high tolerance for rapid technological change, creativity, curiosity, communication skills, public relations savvy, and the ability to relate…

Considers the beliefs, attitudes, and values of reference librarians. Highlights include the idea of personal assistance to someone who needs information; users' perceptions and use of information; librarianship as a profession; equitable access to information; users' information needs and goals; and nonverbal communication. (LRW)

This study was designed to discover what the sources of stress are for a reference librarian working in a public library; other objectives included finding out how reference librarians manage stress and identifying their sources of job satisfaction. The study looked at many possible stress factors indicated in the literature review, such as the…

Long a controversial topic in the specialized world of reference librarianship, unobtrusive evaluation is a useful tool in gauging the degree to which reference librarians are effectively performing their jobs. Based on a nationwide survey of government documents reference service in Canada, This book examines the broad philosophical implications…

Arguing that physician/patient and librarian/user communications are similar, this article compares medical and reference interviews, focusing on physician or librarian attitudes and behaviors as it presents a series of verbal communication issues and outcomes. Offers suggestions to avoid communication problems at the reference desk, improving…

Reports results of a study which gathered exploratory data about reference services to library school students via a questionnaire sent to librarians, faculty, and students. Possible contradictions between the daily reality of reference work and the idealism of reference codes of ethics which demand equal service for all patrons are considered.…

Eleven articles discuss the response of library users and personnel to automation. Topics covered include computerized reference services, online public access catalogs, paraprofessional staff perceptions of technology, organizational and managerial impacts of automation, workshops on new technology, gender differences in motivation to manage and…