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Dow, Mirah J.; Long, Bobbie Sartin; Lund, Brady D. – College & Research Libraries, 2021
This paper presents the results of a survey completed by academic librarians at United States colleges and universities identified on the ThinkCollege.net website, a project of the Institute for Community Inclusion at the University of Massachusetts Boston funded by grants from the Office of Postsecondary Education, US Department of Education. The…
Descriptors: Academic Libraries, Reference Services, Library Instruction, Students with Disabilities
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Thomas Gerrish; Scott Martin – portal: Libraries and the Academy, 2023
During the 2020 and 2021 summer semesters, the University of Michigan Biological Station (UMBS) transitioned to hybrid classes that were primarily distance learning with two-week inperson sections. The library offered both synchronous and asynchronous reference assistance over the summer term. An analysis showed that students favored using the…
Descriptors: Reference Services, Libraries, Synchronous Communication, Asynchronous Communication
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Osorio, Nestor L.; Droog, Alissa – New Review of Academic Librarianship, 2021
This literature review explores the impact of COVID-19 on reference and research services in academic libraries. The first half of the review identifies changes and initiatives during the previous ten years using meaningful examples of changes. Gathering information from listservs, conference schedules,trade publications, websites, and emerging…
Descriptors: Reference Services, COVID-19, Pandemics, Library Services
Ed. Frank Baudino; Ed. Sarah Jones; Ed. Becky Meneely; Ed. Abha Niraula – Online Submission, 2023
Eight scholarly papers and seven abstracts comprise the content of the twenty-third annual Brick & Click Libraries Conference, held annually at Northwest Missouri State University in Maryville, Missouri. The 2023 paper and abstract titles include: (1) The Reliability and Usability of ChatGPT for Library Metadata (Jenny Bodenhamer); (2) A…
Descriptors: Academic Libraries, Metadata, Libraries, Artificial Intelligence
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Holm, Christina E.; Kantor, Sarah – portal: Libraries and the Academy, 2021
For decades, declines in library reference use have been inextricably tied to technological improvements. This article asserts that reference staffing models may be a significant predictor of a decline in reference questions. Using two years of data, collected from a large public university, the researchers determined user preferences among five…
Descriptors: Reference Services, User Needs (Information), Library Personnel, Models
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Walker, Jeremy; Coleman, Jason – College & Research Libraries, 2021
This study aims to evaluate the effectiveness and potential utility of using machine learning and natural language processing techniques to develop models that can reliably predict the relative difficulty of incoming chat reference questions. Using a relatively large sample size of chat transcripts (N = 15,690), an empirical experimental design…
Descriptors: Artificial Intelligence, Natural Language Processing, Prediction, Library Services
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Puzier, Lauren M.; Nous, Rebecca A. – Journal of Library & Information Services in Distance Learning, 2022
"is facebook down" trended on Google on October 4, 2021, when Facebook became temporarily globally unavailable. Web users proactively seek information when they encounter issues online. System status dashboards are one way libraries can leverage this behavior to share changes to resources or services and improve transparency, reference…
Descriptors: Academic Libraries, User Satisfaction (Information), User Needs (Information), Accountability
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Amy VanScoy; Heidi Julien; Alison Harding – Journal of Education for Library and Information Science, 2024
This article reports on the third phase of a project studying the integration of information behavior theories and concepts into professional education for reference and information service (RIS). It also provides a synthesis of the results of all studies in the project, including a syllabus study, an interview study, and the survey. Results of…
Descriptors: Reference Services, Information Services, Library Science, Library Education
Joanna R. Mladic – ProQuest LLC, 2022
The problem undertaken in this study was the impact of the COVID-19 on academic-library directors at small, private, liberal-arts institutions in Wisconsin. The purpose of this study was to understand the impact of the COVID-19 pandemic closures on collection development and reference interviews. The participants were seven academic-library…
Descriptors: COVID-19, Pandemics, Academic Libraries, Library Personnel
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Mê-Linh Lê; Janice Winkler; Christine J. Neilson – College & Research Libraries, 2024
Systematic reviews, and other forms of knowledge synthesis, are an increasingly popular research methodology being used in the sciences, humanities, and social sciences. Librarians are being called upon to support this work through consultation, instruction, and/or performing the systematic search on behalf of the research team. Professional…
Descriptors: Librarians, Librarian Attitudes, Academic Libraries, Educational Needs
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Alisa Howlett; Eleanor Colla; Rebecca Joyce – New Review of Academic Librarianship, 2024
An increasingly complex and demanding research landscape has seen university libraries rapidly evolve their services. While research data management, bibliometrics, and research impact services have predominantly featured in the literature to date, the full scope of support libraries are currently providing to their institutions is unknown. This…
Descriptors: Web Sites, Academic Libraries, Universities, Foreign Countries
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Mawhinney, Tara; Hervieux, Sandy – College & Research Libraries, 2022
This multimethod study investigates differences in question complexity and type between live chat, email, and texting by comparing findings from user interviews and virtual reference transcripts, with the goal of better understanding how different delivery methods can meet user needs in the context of an academic library. Findings reveal…
Descriptors: Use Studies, Library Services, Reference Services, Computer Mediated Communication
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Donaldson, Katherine S.; Bonella, Laura; Becksford, Lisa; Kubicki, Josette M.; Parramore, Sarah – Education Libraries, 2022
This paper will examine the findings of a survey on the job roles and responsibilities of Education librarians (academic librarians with liaison responsibilities for the field of Education). Existing literature on Education librarianship has focused on particular facets of the job role, including the unique instructional needs of Education…
Descriptors: Librarians, Schools of Education, Academic Libraries, Library Instruction
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Blick, Bill – College Student Journal, 2020
While working at a fast paced reference desk at a busy community college, a librarian may encounter many challenging questions and situations. One such problem that may exist on a community college level is that of the very needy student, who not only has issues with information literacy, but with reading competency and computer literacy. The…
Descriptors: Library Services, Reference Services, Remedial Instruction, Community Colleges
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Katie Lai – College & Research Libraries, 2023
To explore whether artificial intelligence can be used to enhance library services, this study used ChatGPT to answer reference questions. An assessment rubric was used to evaluate how well ChatGPT handled different question types and difficulty levels. Overall ChatGPT's performance was fair, but it did poorly in information accuracy. It scored…
Descriptors: Artificial Intelligence, Technology Uses in Education, Library Services, Reference Services
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