For decades, declines in library reference use have been inextricably tied to technological improvements. This article asserts that reference staffing models may be a significant predictor of a decline in reference questions. Using two years of data, collected from a large public university, the researchers determined user preferences among five…

In this article, the author talks about Twitter, a micro-blogging Web site, and how librarians can use Twitter to interact with students and to monitor actual usage of library services. He shares what he has learned from twittering with library users. He learned that Twitter expands the reach of research assistance. With students using the social…

The report which presented the results of A Study of Reference Services and Reference Users in the Metropolitan Atlanta Area:'' a descriptive study of the reference services of selected libraries and of selected users of those services is summarized. (Author/NH)

A project team was commissioned to gather information which could be used by the Reference Standards Committee of the American Library Association in their development of standards for library reference services. The metropolitan Atlanta area was selected because it includes in an accessible geographical area the entire range of types of…

This study evolved from a survey of all academic libraries in Georgia, designed to identify current online activities in the state's academic libraries, and to predict future directions and trends. The information was gathered to provide a pool of data for comparison, planning, management, and administration of online services, and to serve as a…

This report summarizes the Georgia Dissemination Capacity-Building Project, which from 1976 to 1981 funded increased dissemination of information on educational resources by Georgia's Education Information Center (EIC). Following a brief introduction containing project background information, five report sections provide: (1) a summary of major…