For this kit, 119 Association of Research Libraries (ARL) academic libraries were surveyed to identify: (1) the practices in the area of information desks; (2) information desk staffing; (3) information desk functions; and (4) their relation to the other service points within the particular library. Responses were received from 87 libraries, some…

Designed to acquaint students with the facilities and resources of the North Dakota State University (NDSU) Library, this library manual is divided into 24 chapters: (1) The Main Library; (2) Reference Room; (3) Periodical Indexes; (4) Infotrac Academic Index; (5) Abstracts and Two-Step Indexes; (6) Locating Periodicals; (7) Newspaper Indexes and…

This library guide lists some of the more useful sources of information about colleges and universities that are available in the Fogler Library at the University of Maine. The 99 items cited are listed in four categories: (1) colleges and universities, including general, graduate, and foreign programs; (2) preparation for admission exams; (3)…

Until 1972, library services in Salt Lake County consisted of a group of branch libraries with nearly identical collections for recreational reading. Because the needs of the community had become more complex, a new regional library was built to coordinate library operations and establish new services. Among the innovations in public library…

Provides statistics and analysis of librarian's compiled reference questions and bibliographic tools used to answer them, including 26,000 monographs and 2,700 serials titles. Despite the lack of certain resources, the librarian is usually able to find the needed information through knowledge of the collection and resourcefulness. (CDD)

Focuses on organizing and accessing federal documents in the public library. Highlights include reference service; staff training; access to the collection; collection maintenance; volunteers and community service workers; electronic products and public programs. (AEF)

As the need to access information increases, school librarians must create virtual libraries. Linked to reliable reference resources, the virtual library extends the physical collection and library hours and lets students learn to use Web-based resources in a protected learning environment. The growing number of virtual schools increases the need…

This paper outlines the use of computer resources to conduct a literature search. While the phrase "computer archives" can refer to all computerized materials, for this discussion it is limited to textual information available online. Both commercial online services and organizations on the Internet offer files to search and download. In addition,…

A brief discussion of the development of a handbook to be used as a training aid by student assistants in the reference room of a university library and a review of the literature on such training introduce a handbook which was developed at Mankato State University. Designed to provide both informational sections and programed exercises to aid new…

One in a series of bibliographies related to rural library service, this document lists 164 entries dealing with reference services. The entries, dated from 1970 to 1978, are listed alphabetically by author with complete bibliographic information and consist primarily of national and regional library journals (nearly all published in the United…

This manual was produced during the 1992-93 Wilfrid Laurier University in Ontario school year to be used as a reference guide and a training tool for library support staff assigned to work at the library's information desks. Its purpose is to help ensure a uniform standard of service and to provide practical procedures for information and basic…

This review of the evolution of reference services in the library of the University of Tennessee at Chattanooga begins with background information on the university and a brief description of the library's holdings and services. The mission of the library is stated, and it is noted that automation began with internal technical operations in 1983.…

This guide is a selective introduction to the major research tools in Canadiana found in the Fogler Library at the University of Maine. A brief description and explanation of the card catalog, Library of Congress Subject Headings, Library of Congress Classification System, and the Dewey Decimal System precede the annotated listing of specialized…

This 25-article issue presents overview of reference services for childern and young adults, including public and school libraries, information needs, reference interviews, children's librarians, library instruction, library cooperation, production of information resources, material selection, and vertical files. References are included. (Haworth…

This guide cites over 50 reference resources dealing with Canadian economics which are in the McLennan Library at McGill University. The introduction identifies some important sources of information on economics which are not included in this guide. Among these are government publications (only a few specialized government documents are cited in…